INCA03-Customer Quality

Title:                                        Customer Quality
Location:                                 McCalla, Alabama, United States

FLSA Status:                            Exempt
Level:                                      Professional

Who are we:

Antolin is a leading global automotive supplier, we are experts in designing, manufacturing, and supplying innovative solutions for vehicles around the world. Our product portfolio includes trim, headliners, and cockpits, as well as lighting and other interior systems. We offer comprehensive solutions with a focus on quality, safety, and sustainability. Our products are used in many of the world’s leading car brands. In fact, Antolin equips nearly 600 vehicle models around the world. In 2022, about 40% of the world’s electric cars were carrying Antolin components.

With over 130 plants in 25 countries, Antolin has achieved this strong industry presence through over seventy years of working with our customers in order to develop a complete cycle of component manufacturing, from their conception and design, through the development and validation stages, to their industrialisation and sequenced delivery.

We are working hard on spearheading the transformation that the automotive industry is currently experiencing with regard to vehicle interiors by collaborating with our customers. We do so in order to develop more sustainable and technologically advanced vehicles that are also adapted to the new needs and requirements of their passengers.

As part of this transformation, Antolin is committed to a sustainable business model that focuses on and creates value for all its stakeholders, including its customers, employees, investors, suppliers, and society as a whole.

What we offer our employees:

 

• You will be part of a highly engaged multinational with international career opportunities.
• We offer you a learning journey adapted to your professional experience.
• You will work on international projects for world- renowned companies in Automotive sector.
• You can find an Open Environment to learn new technologies.
• We can offer you a competitive salary, benefits and valuable OEM discounts.

 

 

Mission:

The aim of this position is to achieve customer satisfaction through continuous improvement of the plant’s production processes and adherence to the quality system, reducing waste as much as possible.

 

 

Essential Functions of Role:

• Supervisory Capacity:      No Supervisory Responsibilities
• Participate actively in department meetings.
• Follow up on department KPIs on a regular basis in order to measure the efficiency of their activity. Set-up action plan accordingly.
• Ensure proper reporting on a monthly basis in a timely manner related to CPKs, ONE PAGERS in the plant under the role’s responsibility.
• Ensure proper reporting on a monthly basis in a timely manner related to ROADMAP/QUALITY WALLS/NQC report/PRODUCT AUDITS.
• Use and understand Antolin Apps in order to get monthly reports from the system and validate the accuracy to report accordingly.
• Design, develop, and implement proper quality control guidelines to guarantee continuous improvement and follow-up with customers.
• Actively participate in Product/Process audit on a weekly/monthly basis to make sure quality systems are properly in place and working.
• Actively lead the problem resolution activities, making sure to protect customers with the proper adherence to our procedures.
• Apply customer requirements.
• Train and mentor quality personnel when required or needed.
• Calibrate, validate, and maintain records of tools and checking fixtures in their respectable areas.
• Fulfil any new task or additional reasonable request deemed necessary by the supervisor.

 

Essential Common Requirements for All Employees:

 

• Quality System: Understand, apply and meet all function-related Quality requirements.
• Environmental, Health & Safety (EHS): Understand, apply and meet all function-related EHS requirements.
• Product Safety: Understand, apply and meet all function-related Product Safety requirements.
• Compliance: Understand, apply and meet all function-related Compliance requirements
• Information Security: Understand, apply and meet all function-related IT / Information Security and confidentiality of Antolin information requirements.
• Must comply with all company policies and procedures. 
• Employee must have the ability to work additional hours and / or overtime as needed or assigned to complete job duties on time.
• Ability to multitask, interact politely and professionally with customers, suppliers and vendors, and work cooperatively with