Sr. Release Manager

<h3>Company Description</h3><p><strong>We Dream. We Do. We Deliver.</strong></p><p>As a full-service, data-driven customer experience transformation agency, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger of Namics and Isobar - two leading full-service digital agencies.</p><p>Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.</p><h3>Job Description</h3><p>The purpose of this role is to manage the complete software delivery life cycle. You will have to work with the team from the planning phase to the deployment phase through the development and testing phases.</p><ul><li>Manage risks and resolves issues that affect release scope, schedule, and quality</li><li>Define and manage change control process for development and release readiness criteria and ensure all changes meet criteria prior to deployment</li><li>Accounting for any dependencies and risks along the way; identify issues and perform root-cause analysis to ensure they are not repeated</li><li>Facilitate release activities across all Salesforce Development and Administrator teams, ensuring quality and timely deployments across environments</li><li>Work with Salesforce Development Team(s) to maintain allowed Test coverage in salesforce and resolve all the Deployment errors.</li><li>Monitor all lower environments (Salesforce Sandboxes) for release process / creating and synchronizing sandbox metadata and appropriate data sets</li><li>Validate Post Release Activities /Track release metrics to improvement and report successes/failures to stakeholders and Teams</li><li>Work with Salesforce Support Team – Coordinate Salesforce Release Calls, and Support Activities</li><li>Should have strong understanding of deployments using Force.com migration tools (Salesforce Tools IDE, GITHub, and Version Control )</li><li>Perform and Support on Salesforce Administration Activities</li><li>Responsible for maintaining consistency between Salesforce sandbox environments, from Development through SIT, UAT and Production.</li><li>Host weekly (and adhoc) calls with internal business admins, internal development teams, and Salesforce Support to plan and prepare all production facing releases.</li></ul><h3>Qualifications</h3><ul><li>A proven Salesforce Release Manager who will take ownership of all aspects related to ensuring a ‘healthy’ Salesforce.com platform</li><li>Minimum 7+ years’ experience on the Salesforce platform inclusive of release management, Salesforce Administrator, and implementing Salesforce.com technology based solutions</li><li>A strong understanding of CRM, Sales, Marketing, and other business processes</li><li>Experience of working on global Salesforce.com platform and the implications related to Release Management</li><li>Experience managing the release processes for business on-boarding projects and data migrations</li><li>Hands on experience with Salesforce.com configurations, roles, profiles, and other permission controls</li><li>Ability to communicate effectively and confidently with team members.</li><li>Productive with moderate supervision</li><li>Dynamic and flexible in their approach to work</li><li>Communicate clearly and effectively in both written and verbal formats</li><li>Good knowledge and experience with AppExchange products and understanding of how to install/de-install</li></ul><h3>Additional Information</h3><p>We work with highly motivated people, who support and enrich each other. We live the possibilities of the digital world through home office, meaning you can work anywhere with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices.</p><p>If you ever feel the need to take a break from the digital world, we love to get hands on together and use pens, paper, and whiteboards for brainstorming sessions. Need to clear your head? Hit the foosball table, PlayStation, massage bench or yoga mat. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs and more. Not enough? We are full believers in education and support training, whether it be internally or externally. We support you.</p><p>If you feel inspired by us, we’ll probably be inspired by you. Join us now and apply online to make sure we match each other’s expectations. We value diversity and are committed to creating an inclusive environment. We welcome all qualified candidates - regardless of your gender or background, please indicate your salary expectations and possible entry date. We look forward