Workforce Management Industrial Engineer

Entity:

Customers & Products

Job Family Group:

Engineering Group

Job Description:

For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future.

Summary

(This role is hybrid and can be based at one of our locations: Westlake, OH, Chicago, IL, Louisville, KY or Houston, TX). As a Continuous Improvement Engineer at TravelCenters of America, you will be responsible for analyzing and improving organizational processes with the aim of enhancing both new and existing operations through the implementation of continuous improvement methods. The Engineer will work closely with cross-functional teams to drive performance changes through data-driven continuous improvement, engineering, and automation efforts, aiming to improve safety, quality, delivery, and cost performance. Utilizing data analytics, engineering techniques, and advanced lean tools, the Engineer will identify and eliminate root causes.

Duties and Responsibilities

• Data Collection and Analysis: Conduct process mapping, statistical data analysis, and root cause analysis to identify inefficiencies and areas for improvement. Map and document processes. Independently identify process gaps, recommend, an implement process improvement. Develop and manage a comprehensive, effective, and timely continuous improvement plan to drive value for our customers (transformation plan development and execution). Drive process improvement activities to achieve tangible improvements in key business metrics such as safety, quality, delivery, cost, and employee development.
• Project Management: Lead and facilitate continuous improvement projects using Lean, Six Sigma, and other methodologies to drive improved business results. Assess continuous improvement initiatives and provide input and recommendations for future activities. Support go-live and steady-state certifications. Identify and support automation projects. Regularly interact with operations management and/or customers.
• Engineering and Lean Competency: Develop and demonstrate competency in a wide range of engineering methods, Lean tools, and quality standards. Coach employees in the use and implementation of continuous improvement, Quality Assurance and Lean principles. Apply engineering methodologies/tools such as process optimization, labor standards studies (time studies), layout optimization, data profiling and analysis, and resource modeling to improve Truck Service field and support center operations.
• Facilitation and Execution: Effectively facilitate and execute Value Stream Maps and Kaizen Events through all stages (A3 charter ideations/creation, pre-work identification and completion, regular follow-up, and sustainment). Coach process owners on using lean methods to achieve operational excellence.
• Reporting and Strategy: Provide regular reports of data and actions to measure progress against site objectives. Make optimization recommendations that align with Truck Service strategy.
• Additional responsibilities:
• Design, implement, monitor and maintain the QMS based on established company and/or industry standards.
• Implement and monitor a standardized corrective action system.
• Analyze customer feedback and develop strategies to enhance customer experience
• Support regulatory compliance and certification requirements.
• Support process improvements as appropriate related to Quality Assurance for a start-up or expansion.
• Perform other duties as assigned.
• “Ensure bp’s safety, risk, and compliance culture and expectations are met. Prioritize safety in all aspects of the role and support the Believe in Zero safety philosophy.”

Qualifications

• Bachelor’s degree in Engineering, Business, or related field with at least five years of relevant experience within a similar industry preferred.
• Intermediate skills in data visualization tools (Power BI, Tableau) and database programming (SQL).
• Experience in developing and managing Leader Standard Work, Visual Management Systems, Management Accountability Systems, Plan-Do-Check-Act (PDCA), Value Stream Mapping, Kaizen, and 5S/Workplace Organization.
• Proficiency i