Customer Support with Portuguese with Spanish and English - New Balance

Who We Are 

CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. 

 
Our Client  

New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide. 

We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.

What’s your Mission? 

• Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally. 

• Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions. 

• Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media. 

• Product expertise: Develop a deep understanding of our client's products and services. 

• Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings. 

• Brand advocacy: Embody our company values and act as a brand ambassador in all interactions. 

Requirements

Your Experience, Our Future 

• Fluency in Portuguese: Demonstrated by exceptional grammar and spelling. 

• Advanced English Proficiency: Excellent written and spoken English communication. 

• Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service. 

• Empathetic Communication: Ability to handle sensitive calls with empathy and understanding. 

• Strong Administrative Skills: Meticulous attention to detail and strong administrative skills. 

• Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.  

Benefits

Your Benefits Package 

• Start Date: 17th of November  

• Contract: Temporary 3 months (1-month probation period) 

• Hours: 30 per week

• Work Schedule: Tuesday to Saturday - 9:00 am to 3:00 pm

• Salary: €13,919 per year

• Holidays: 2 accrued per month

• Work Model: Hybrid - office working 6 times a month

• Training: 8 Days of Full Time Training (Mon-Fri)- office training 10 am - 7 pm

• Office Location: Barcelona (La Sagrera) 

Additional Perks: 

• Career Growth: Ongoing training and development. 

• Well-being Support: Confidential counselling and resources.