Customer Exerience Researcher

<p><span>What makes us Qlik</span><span>?</span></p><p><span> </span></p><p><span>A </span><span>Gartner® Magic Quadrant™ Leader for 1</span><span>4</span><span> years in a row</span><span>, Qlik </span><span>transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. </span></p><p><span> </span></p><p><span>We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.</span></p><p><span> </span></p><p><span>The</span><span> </span><span>Customer Experience Researcher</span><span> Role</span></p><p><span> </span></p><p><span>The Customer Experience Management team is a cornerstone to ensure our organization understands user needs and manages a set of different journeys and experiences that result in highly successful and loyal customers, while driving technology adoption and secure a successful renewal.</span><span> </span></p><p><span> </span></p><p><span>You</span><span> will be responsible with planning, executing and following-up research around how our customers/users use and want to use our products, from a usability (ease-of-use) and experience point-of-view. We also expect you to have knowledge and ideas on how to best do the research in a way that scales and provides us with actionable feedback.</span></p><p><span> </span></p><p><span>What makes this role interesting?</span></p><p><span> </span></p><ul><li><span>P</span><span>lanning and implementing usability research activities, synthesizing qualitative/quantitative data, and helping to translate insights into actionable recommendations throughout various stages of the user journey design lifecycle. </span></li><li><span>D</span><span>esign</span><span>ing </span><span>our Voice of the Customer surveys and create a close cross collaboration with the product researchers to seek alignment.</span></li><li><span>A </span><span>hands-on role, and includes writing test plans, moderating sessions, writing reports, and delivering findings to not just the designers, as well other stakeholders, and C-Level within the company. </span></li></ul><p><span> </span></p><p><span>Here’s how you’ll be making an impact:</span></p><p><span> </span></p><ul><li><span>Work closely with the Voice of the Customer team, Customer Success Journey Designers and Analysts to help them assess project needs and develop appropriate research/test plans to support their objectives.</span></li><li><span>Plan, execute and follow-up usability studies, using both in-person and remote testing methods in close cooperation with Product Design, R&amp;D and Product Management.</span></li><li><span>Conduct usability testing with Qlik customers and partners.</span></li><li><span>Share and present tangible findings and prioritized recommendations with other teams on a regular basis. </span></li><li><span>Think strategically about incorporating user research best practices into future Qlik customer experience development.</span></li></ul><p><span> </span></p><p><span>We’re looking for a teammate with:</span></p><p><span> </span></p><ul><li><span>2-5 years’ experience in user research and usability analysis </span></li><li><span>Bachelor’s or </span><span>Master’s</span><span> degree in human</span><span>-Computer Interaction, Human Factors, User Research or related field</span></li><li><span>Proven track record of executing usability studies to evaluate complex workflows across rich software interfaces on desktop, mobile, and the </span><span>web.</span></li><li><span>Excellent verbal and written presentation skills to communicate clear, concise findings and actionable recommendations to designers, technologists, project managers, and </span><span>executives.</span></li><li><span>Proficiency in qualitative and quantitative research methods such as remote testing, metrics-based testing, survey evaluation, heuristic evaluation, semi-structured interviews and user-centered design </span><span>principles.</span></li><li><span>Self-motivated, detail-oriented and able to manage multiple projects </span><span>simultaneously.</span></li><li><span>Understanding of how to work with large data sets is a definite </span><span>plus;</span></li><li><span>Ability to effectively work and communicate with colleagues in remote locations, in a multi-national environment between different time zones; and</span></li><li><span>Willingness to do some travel required.</span></li></ul><p><span> </span></p><p><span>Th</span><span>e</span><span> </span><span>l</span><span>ocation</span><span> for this role is</span><span>:</span></p><p><span> </span></p><p><span>Spain - Barcelona</span></p><p><span> </span></p><p><span>Apply </span><span>now and</span><span> help </span><span>chang