Director, Customer Success

<div class="content-intro"><p><strong>About Bluevine</strong></p> <p>Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.</p> <p>Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.</p> <p>We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next?</p></div><p>Bluevine is seeking a strategic and execution-focused <strong>Director of Customer Success</strong> to lead our US-based operations while driving global consistency across our customer support organization. This leader will own performance across core product lines (including, but not limited to Checking and ERT), and will be responsible for building a scalable, high-performing operation that leverages cutting-edge AI and automation to deliver exceptional customer outcomes.</p> <p>This role combines operational ownership, global leadership, and AI-driven workforce strategy, including hiring across geographies, standardizing performance and attendance expectations, and evolving our operating model to support growth. You will partner cross-functionally to translate customer insights into business impact while delivering exceptional customer experiences, ensuring operational efficiency and regulatory alignment.&nbsp; You will evolve our operating model by integrating Agentic AI workflows and Generative AI tools to support growth.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Own US Customer Operations across key product lines, ensuring strong performance, quality, and customer outcomes.</li> <li>Own hiring strategy and execution across all geographies, ensuring we attract, ramp, and retain high-performing talent at scale; identify talent capable of working alongside AI tools and navigating a tech-enabled support ecosystem.&nbsp;</li> <li>Partner to design and optimize a distributed workforce model, balancing location strategy, cost efficiency, and customer experience.</li> <li>Enhance and enforce consistent global performance and attendance standards, including operating rhyt