Senior Director, Product - Transaction Operations AI

About the team

At Zillow, our mission is to revolutionize the home buying experience by empowering our customers with an end-to-end digital transaction experience. We connect the vital components of real estate, home financing, and title services, ensuring that our users can navigate their home buying journey with unparalleled confidence and ease. Our teams are dedicated to creating seamless, integrated solutions that simplify complex processes and enhance the overall customer experience.

The journey to homeownership can be daunting, but our team's commitment to innovation and operational excellence ensures that we provide not just tools, but holistic experiences. By leveraging advanced technology, including AI, to streamline operations and enhance decision-making, we are reshaping the future of home buying. Our ultimate goal is to create a seamless and efficient transaction process that empowers our customers to make informed decisions at every stage, ultimately, buying a home that meets their needs and budget.

About the role

We are seeking an accomplished Senior Director of Product to lead a dynamic team focused on building a comprehensive digital home buying transaction experience. In this pivotal role, you will drive the vision, strategy, and execution necessary to connect various aspects of the home buying process, inclusive of real estate and financing.

As the Senior Director, you will lead a team of talented product managers and collaborate with cross-functional partners to innovate within an operationally intensive industry. While prior experience in real estate or financing is not required, a credentialed background as an innovative technologist with documented experience in AI application is essential. You will bring together disparate parts of the organization, fostering collaboration to achieve a bold vision while navigating the practical realities of building technology alongside operations.

With a focus on iterative development, you will ensure that our product strategy is pragmatic and aligned with high-quality standards, driving well-coordinated execution toward shared outcomes and a bold vision of the future of home buying.

Responsibilities:

• Lead product innovation: Direct the development of an end-to-end digital home buying transaction experience that effectively integrates home buying services including real estate, and home financing.

• Strategic vision: Define and communicate a clear product strategy that aligns with organizational goals and drives innovation across all teams involved in the transaction process.

• Collaborative leadership: Build and mentor a strong team of product managers, fostering a culture of collaboration, accountability, and high performance.

• Operational excellence: Work closely with operations, engineering, and design teams to ensure that technology solutions effectively meet the needs of the business and enhance customer experiences.

• AI integration: Leverage your expertise in AI to innovate and optimize the home buying transaction process, ensuring that our solutions are both cutting-edge and practical.

• Cross-functional partnership: Collaborate with various stakeholders across the organization to create alignment and drive the execution of shared objectives.

• Iterative development: Emphasize building iteratively toward a bold vision, balancing innovative thinking with the pragmatism needed for successful implementation.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $263,000.00 - $420,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Wh