District Manager Parts & Service

Job Description

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.

The territory covers Wichita, KS and surrounding areas extending to Northwest Kansas. The selected candidate must live in territory or relocate to Wichita, KS or surrounding area. This job may be eligible for relocation benefits.

The Role

The Sales professional has territorial responsibility for the administration of the Sales and Service Agreements that exist between GM and its dealers.  They often act as consultants to the dealers and work reciprocally with them on the development and implementation of their business plans. They may be involved in a variety of initiatives including: execution of marketing initiatives, customer retention, financial analysis, and training.

What You'll Do (Responsibilities):

• Extreme ownership of District Revenue, Retention & Customer Experience

• Serve as a trusted advisor to dealership leadership

• Responsible for driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities

• Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals 

• Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic

• Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds

• Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to: resolution of SPAC/CAC/TAC cases, goodwill/warranty/policy requests

• KPIs: SRT sales objective, NPS, Retention, STS Training, EV Training & Compliance

Additional Job Description

Your Skills & Abilities (Required Qualifications):

• Bachelor’s degree OR relevant experience in automotive, customer service, or business-related fields

• Interest in learning dealership operations and consultative sales strategies

• Creatively drives results and solves problems with minimal guidance.

• Effectively facilitate meetings with dealership owners and leaders to analyze opportunities, set goals, develop action plans, train team members, and drive results

• Communicates effectively with minimal supervision

• Strong communication skills – both verbal and written

• Ability to analyze data and provide recommendations

• Collaborative mindset and problem-solving skills

Competencies:

• Successfully builds and maintains strong internal/external relationships

• Successfully Drives for Results & Drives Change Management

• Effectively demonstrates Informative and Persuasive communication skills

• Effectively works autonomously with strong Time Management & Prioritization Skills

• Effective With Timely Problem Solving 

• Consistently Demonstrates Innovation and Creativity 

• Consistently Demonstrates Initiative & Adaptability 

• Strong Customer Orientation  & Conflict Resolution

This position requires the ability to legally operate a motor vehicle on a regular basis.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.<