VP, Product Manager

Role Summary/Purpose:

As the VP, Product Manager under the Compliance Workstream, you will be responsible for helping to drive and achieve Synchrony’s business objectives and priorities and will  collaborate and build partnerships with key cross-functional stakeholders at various levels will be integral to this role.

The Product Manager will bring the vision to life by prioritizing work for the ART Agile Teams overseeing the prioritization of product features and roadmap and providing regular updates to the cross-functional Leadership Team. A solid technology and operational background, combined with the ability to work closely with cross functional support teams including within an ART (Agile Release Train), agile teams, UX, CX and various internal business leaders while managing the product delivery, are critical job requirements.  This Product Manager should be skilled in the Agile framework, able to lead teams, comfortable with ambiguity, can operate in a fast moving, agile environment, is a team player that collaborates well cross functionally and acts as an owner, proactively taking initiative.

Essential Responsibilities:

• Lead roadmap development, feature creation and prioritization under the Compliance Workstream across multiple channels and systems. 

• Partner with Journey leader, key business partners and Agile Release Trains (ARTs) to prioritize features for Program Increments (PIs)

• Collaborate with System Architects, RTE, and PO’s to guide the ARTs toward delivering continuous value and successful feature delivery.

• Maintain product/solution vision and roadmap based on customer value and strategic priorities/KPIs. Effectively communicates vision, roadmap, and KPI’s to key stakeholders and to the ARTs on an ongoing basis

• Act as a SME and works cross functionally with other PMs and trains to ensure that larger project vision is being executed and dependencies are being worked on in a timely manner so that their trains priorities can be worked on when they are at the top of the list.

• Work cross-functionally, and gain stakeholder buy-in, to ensure effective transition from strategy into design

• Support analytics to monitor benefits and financial impacts

• Partner with business owners to ensure feature requirements are reviewed and approved through required tollgates by process owners, legal, compliance and functional / key stakeholders.

• Ensures adherence of compliance and corporate governance policies throughout the implementation.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s Degree and 10+ years of relevant work experience in Operations, Technology or other relevant self-service digital capabilities; in lieu of Bachelor’s degree, high school diploma and 12+ years of equivalent work experience

• 8+ years Project and/or Product management managing multiple programs/projects simultaneously across multiple stakeholders

• 3+ years of Leadership experience, including working with cross-functional business partners and senior leadership, communicating with both technical and non-technical resources

• Experience managing scope and expectations of technology projects including business/technical requirements, budgets, schedules, distributed resources, and dependencies

• Experience in Scaled Agile Framework (SAFe)

• Proficient in the use of MS Office product suite, particularly Excel, PowerPoint

• Proven ability to communicate in an effective and timely manner.

• Track record of problem solving and ability to thrive in a cross-functional and technology facing environment

• Ability and flexibility to travel for business as required

Desired Characteristics:

• Experience working with technical teams and guiding the creation and implementation of self-service products and platforms

• Experience in Disputes processes

• Certified SAFe professional

• Highly motivated and self-driven to accomplish tasks

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:<