Director, Security & Compliance

Ready to be a Titan?
We’re looking for someone to lead the security compliance team at ServiceTitan. You will be a pivotal leader in guiding our organization through complex compliance landscapes. Help us ensure that our security policies and practices meet rigorous standards while fostering a secure and compliant environment for our customers, partners, and fellow Titan employees.
We make a huge impact on thousands of companies in the U.S. and abroad by enabling them to be more efficient and effective at running their business. We are quality minded, have an amazing culture, and embrace learning, exploration and growth. If you share the same values, we’d like to talk to you!
What you'll do:

• Leadership in Compliance and Governance
  • Provide strategic guidance and oversight for compliance and governance at department, business unit, company-wide, and global levels.
  • Ensure adherence to compliance and regulatory standards, company policies, and third-party/supply chain requirements.
  • Conduct and oversee internal and external compliance audits, manage compliance waivers, and maintain vendor compliance.
  • Perform data and system classification governance and define reporting metrics.
     
• Compliance Oversight
  • Provide technical leadership and oversight for compliance activities and initiatives.
  • Create and improve compliance roadmaps, evaluate compliance controls, and oversee adherence to policies and standards.
  • Perform and oversee compliance audits and recommend technical and procedural controls.
  • Research new regulatory compliance requirements and update policies and procedures.
     
• Team Leadership
  • Provide organizational strategic guidance and team management.
  • Perform organization and resource planning, staff development, and retention planning.
  • Direct and oversee cyber timelines and deliverables.
     
• Risk Management Leadership
  • Provide strategic guidance and leadership for cyber risk management at all organizational levels.
  • Develop and enhance cyber risk management maturity and processes.
  • Lead cyber risk management initiatives, including risk analysis, business impact assessments, and remediation activities.
     
• Technical Risk Oversight
  • Provide technical leadership for cyber risk activities.
  • Ensure the risk management program meets objectives and provide risk management expertise.
  • Design and implement common risk assessment frameworks and monitor corrective actions from risk assessments.
  • Research new trends in risk management and define risk metrics and maturity reports.
     

What you'll need:

• Extensive experience in compliance and risk management, including familiarity with PCI/DSS 4.0, Sarbanes-Oxley (SOX), NIST, ISO 27001, ISO 27701, SOC 2 Type II, SOC 1 Type II, and California Consumer Privacy (CCPA/CPRA).
• Proven leadership and management experience, including managing direct reports.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication skills to convey complex information to various stakeholders.
• Ability to stay current with evolving regulatory and compliance landscapes.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven