DIRECTOR OF OPERATIONS - KITCHEN EQUIPMENT SERVICES - CHARLOTTE, NC

Position Title: DIRECTOR OF OPERATIONS - KITCHEN EQUIPMENT SERVICES - CHARLOTTE, NC 

Salary: $125,000 - $130,000

Pay Grade: 16 

Other Forms of Compensation: BONUS 

 

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

 

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. 

 

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

 

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. 

Job Summary

The Director of Shared Services (DSS) – NSC & KES provides enterprise leadership and governance across Shared Services functions that enable and scale service delivery for both the National Service Center (NSC) and Kitchen Equipment Services (KES) divisions. This role has oversight of Sourcing & Supplier Management, Project Management, and Technology Enablement, ensuring these shared capabilities consistently support operational excellence, compliance, cost efficiency, and client value.

 

The Director of Shared Services is accountable for building and maintaining standardized, scalable solutions that support onboarding through steady-‑state service. With a continuous improvement mindset, the DSS will ensure strong governance of vendors, assets, systems, and data. This role partners closely with Operations, Client Services, Finance, Sales, and Strategic Account leadership.

 

Location: Candidate must reside in the Charlotte, NC area.

 

Key Areas of Oversight

Shared & Technical Services

Sourcing & Supplier Management

Project Management & Asset Lifecycle Programs

Technology Platforms & Integrations

Process & Workflow Consistency

Continuous Improvement Focus

 

Shared & Technical Services Leadership Core Responsibilities

 

Vendor Procurement, Accountability & Compliance

• Provide enterprise oversight of vendor procurement supporting NSC and KES services.
• Ensure supplier accountability, compliance validation, and performance governance across all service lines.
• Establish standards for supplier onboarding, credentialing, and continued compliance.
• Ensure primary and back‑up suppliers are in place by market, geography, and service type, including remote locations.

 

Asset Management Validation & Field Enablement

• Oversee field asset management programs, including:
• Asset validation, tagging & data accuracy
• Asset lifecycle tracking & replacement sourcing
• Field intern acquisition & training
• Confirmation of data integrity for preventive maintenance & repair

 

Onboarding execution (Clients, Sales, Operations & Vendors)

Provide/ensure oversight of onboarding infrastructure to:

• Clients
• Sales and Solutions teams
• Operations teams
• Vendors
• Ensure shared services processes deliver fast, compliant, and scalable results from contract award through go-live readiness & onboarding

 

Process & Workflow Oversight, Training & Accountability

• Establish and maintain standard operating procedures across shared services functions.
• Ensure ongoing training and retraining aligned to process changes, platform enhancements, and compliance requirements.
• Govern KPI tracking and accountability frameworks supporting shared services performance.

 

Sourcing, Pricing & Contract Management

Own governance for supplier pricing, contract management, renewal