Senior Director, Consulting - Organizational and Operating Model Design

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Director, Consulting - Organizational and Operating Model Design 

Location: NY, SF, Chicago  

About JLL 

JLL (NYSE: JLL) is a leading professional services firm driven by our purpose to shape the future of real estate for a better world. We deliver innovative solutions that help our clients, people, and communities thrive through a more humancentric, resilient, and responsible approach to work environments. 

Position Overview 

• We're in a transformative period for commercial real estate and organizational operating models. The rise of hybrid work, advances in workplace technology, and evolving business requirements are creating unprecedented opportunities to reimagine how real estate functions operate and deliver strategic value through optimized organizational structures and facilities management strategies. 

• We are seeking an experienced Senior Director to lead JLL's Consulting practice engagements specializing in organizational and operating model design that drives real estate function transformation. This role will serve as a subject matter expert who develops and implements transformative operating models within client real estate operations, aligning enterprise objectives with optimized organizational structures and delivery frameworks. 

• You'll drive cutting-edge organizational transformation initiatives, from developing advanced operating models to redesigning organizational structures to creating strategic frameworks that adapt to evolving business needs. This role offers the opportunity to shape how real estate functions operate while delivering measurable transformation outcomes for global enterprises. 

• If you're passionate about organizational innovation and ready to help leading organizations transform their real estate operating models, we'd love to hear from you. 

Key Responsibilities  

• Lead complex consulting engagements that design operating models to transform client real estate and FM functions using JLL's proven methodologies 

• Apply our best-in-class frameworks to meet the needs of our leading clients, delivering enterprise-wide real estate transformations across different industries and environments 

• Guide clients through real estate organizational transitions including operating model redesign, organizational restructuring, and process improvements 

• Design organizational structures and operating models that transform real estate and facilities management functions 

• Develop operating models for real estate functions including organizational restructuring, capability building, process improvements, and FM integration 

• Lead organizational design projects that transform how real estate and FM functions operate and create value 

• Build team capabilities in operating model design, establish transformation best practices, and lead skill development programs 

• Work with JLL Consulting leaders and business units to identify opportunities that use operating model expertise for client transformations