Sr. Operations Quality Manager

Date Posted:

2025-02-28

Country:

United States of America

Location:

MA101: Andover MA 350 Lowell St Essex 350 Lowell Street Essex, Andover, MA, 01810 USA

Position Role Type:

Onsite

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. 

As an Operations Quality Manager, you will be responsible for the development and implementation of strategic quality planning and will lead improvements to the quality and reliability of deliverable products, management of internal and external customer relationships, ensure program compliance to the Quality Management System (QMS) requirements, support all product lifecycle phases, partner with various program leaders and teams, lead Quality personnel activities and development, and implement functional initiatives for prevention and/or early detection of manufacturing process defects. 

What You Will Do:

• Systematically translate, analyze, and prioritize customer needs, legal and contractual requirements, and company policy and objectives into quality performance standards and operational definitions to ensures the full compliance to technical requirements, company policies and procedures.
• Lead and mentor a team of quality engineers and provide project status to Operations and Program Quality Leadership teams. 
• Baseline factory metrics (Scrap, Rework, FPY, TUH, etc.), identify top drivers, forecast future demand for top drivers and identify areas of opportunity for improvement.
• Lead/Drive Advanced Product Quality Planning (APQP) initiatives (PFMEA, control Plans, SPC, etc.) using baseline metrics and future demand.
• Daily collaboration with cross-functional teams to maintain and meet organizational goals and objectives. These groups include technical support, manufacturing/test/design engineering, maintenance, production control, finance, and the program management office.
• Identify and implement continuous improvement opportunities using CORE.
• Communicate effectively with internal and external stakeholders, including senior management, to provide updates on issues, improvement projects and contribute to strategic decision-making.

Qualifications You Must Have:

• Typically requires a Bachelor of Science Degree in Technology, Engineering, or Mathematics (STEM) and a minimum of 10 years of prior engineering, experience in a quality, technical or manufacturing environment.
• Experience identifying root cause and initiate / implementing effective short-term and long-term corrective actions.
• Experience with commercial and/or aerospace / defense regulations and/or standards of a commercial equivalent with any of the following:  - AS9100, AS9102, ISO-9000, ISO-9001, AS9145.
• Previous experience managing a small team of technical staff, and experience working in a cross-functional team.
• The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance to obtain a DoD issued Secret Security Clearance

Qualifications We Prefer:

• Strong management skills including the ability to make decisions with minimal supervision, goal setting, delegation, coaching, and motivating, communication skills that exhibit presence and influence
• Certification in Six Sigma, CORE, or American Society for Quality (ASQ)
• Knowledge of industry technical standards (such as ANSI, CMMI, ASTM, J-STD etc.)
• GD&T Knowledge, understanding, and practical application.
• Skilled knowledge of Root Cause Corrective Action processes
• Practical knowledge of First Article Inspection and AS9102 management
• Knowledge of General Statistical Process Control
• Experience building and maintaining relationships with customers or partners (both internal and external to Raytheon)

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
• Relocation assistance not available

Learn More & Apply Now!

Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employee