Sr. Service Technician (Solar)

Do you want to change the world? We do, too. SunPower is changing the way our world is powered every day with a passionate and driven team in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
SunPower needs YOU as a Sr Service Technician! Are you looking for a chance to grow in your career and an opportunity to make a difference in the way the world is powered? Then this is for you! This position comes with great compensation and benefits!
The base pay for this position ranges from $30.53/hour to $45.77/hour. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. Dependent on the position offered, other forms of compensation may be provided as part of a total compensation package including annual bonus eligibility, short and long-term incentives, and a comprehensive and competitive benefits program which includes health insurance coverage, employee wellness, life and disability insurance, a retirement savings plan, paid holidays, paid time off, and so much more. For more information, please visit our benefits site at https://us.sunpower.com/employees-benefits. *Please note the pay range provided is a good faith estimate for this position only and in the geographical location noted.

Essential Duties & Responsibilities:

• Responsible for management and completion of all residential service and warranty-related work with focus on safety, quality, and customer experience
• Troubleshoot/resolve residential solar warranty and service issues that arise from modules, monitoring, storage/balance of system components
• Investigate/mitigate/repair reported roof leaks
• Communicate directly with customers and provide great customer experience
• Effectively plan project workflows and delegate tasks
• Provide training and mentorship to Service Technicians
• Serve as the competent safety person on-site
• Complete Field Service Requests and submit associated documentation
• Participate in regular meetings/provide feedback/contribute to Root Cause Corrective Actions
• Support training and onboarding of new hires
• Assist with installs, inspections, and site surveys
• Operate smart devices and upload data into system
• Operate/maintain electrical service vehicles and equipment
• Complete work with high level professional quality

Minimum Qualifications:

• High School diploma
• 3-5 years of applicable electrical construction and solar experience
• Strong understanding of NEC codes and standards, especially residential PV installations
• Excellent customer service/communication skills
• Excellent time management/organizational skills
• Willingness to learn about new technologies and energy storage systems
• Must hold and maintain a valid driver’s license and have a personal vehicle to travel between job sites – no use of motorcycles or scooters during business hours 

Preferred Qualifications:

• OSHA 30 Certification
• College degree
• Proficient with installing and monitoring micro inverters
• Experience with energy storage and backup systems
• NABCEP certification

Physical Demands and Working Conditions:

• Ability to traverse/maneuver job site and survey/assess all aspects of the construction process for extended periods of time
• Ability to climb a ladder onto a roof, walk across a roof, and install equipment to roof safely
• Work in outdoor conditions: inclement weather, heat and humidity, cold and freezing temperatures, and exposure to poisonous plants, insects, and allergens
• May be exposed to energized electrical equipment/construction chemicals and will be required to take appropriate precautions.
• Employee may handle work equipment and be required to lift, move and install materials up to 50+ pounds
• Noise level is moderate but varies depending on location
• Able to use and learn standard construction equipment/technology with proficiency
• Must hold a valid driver’s license and own a registered, insured personal vehicle to travel between job sites (no use of motorcycles or scooters during business hours)
• Visual acuity to drive motor vehicles/mobile equipment/read printed and electronic documents
• Hearing capacity to receive, perceive, and react to common driving/construction environment noises
• Visual acuity to distinguish wiring colors
• Hearing capacity to receive, perceive, and react to verbal commands/warnings

Note: This job description d