Senior Koordinator Customer Support / Disponent Reparaturen / Koordinator Reparaturlogistik (m/f/d)

<h2>Überblick</h2> <p><strong>Who we are &amp; what we do?</strong></p> <p>We are one of the world’s leading analytical instrument companies for life science and diagnostic research. We offer molecular analysis tools and software to improve life through inspiring science.</p> <p>Based on over 60 years of successful business, more than 8500 employees worldwide, a huge customer base and strong digital service innovation focus we have a seen tremendous growth in our services and aftermarket business allowing us to augment our business model from a high-performance technology provider to an End-2-End solution partner covering the entire customer value chain. This allows you to join us and enable Bruker BioSpin to further drive customer success and business growth in one of the key strategic business areas in the life science industry.</p> <p> </p> <p><strong>Who are we looking for?</strong></p> <p>You will be working with a variety of customers in academic, pharmaceutical, clinical and material science research and ensure that our customer make maximum use of their system that they invested in to explore the microscopic world of nano-structures, molecules and large bio-molecules such as proteins.</p> <p> </p> <p><strong>What is in for you?</strong></p> <p>You can join a Bruker business segment Services &amp; Life Cycle Support that is of the highest growth areas on the entire analytical industry. Based on the strong tailwind due to the trends towards molecular biology, vaccine, and pharmaceutical research and in in-vitro clinical diagnostics research you will learn about key future business trends and applications, being combined with a multi-national company network and a fast growing $2.5b life science and diagnostics business.</p> <p> </p> <p>To this end, we offer you:</p> <ul> <li>A canteen with meal vouchers</li> <li>Job bike</li> <li>Hybrid working possibilities</li> <li>Support for your pension scheme</li> <li>Capital-forming benefits</li> <li>30 days of vacation</li> <li>Modern air-conditioned buildings</li> <li>State-of-the-art office space &amp; infrastructure</li> <li>Free employee parking</li> <li>Highly satisfied and forward striving teams</li> <li>Talented and diverse employees from and all over the world</li> <li>Finally, of course, the fact that even though we are listed on the stock exchange, we are still safe and sound in the hands of our owner and thus able to weather all storms.</li> </ul> <h2>Aufgaben/Verantwortlichkeiten</h2> <p>If this role sounds like it's interesting to you, here's a little about what you'll be doing and what you can expect from a day in the life of a Referent Repair Management/ Repair Coordinator/ Repair Dispatcher in our organization. You will act as key stakeholder for Service Operations, Order Management and Operations (Logistics, Repair administration &amp; Repair departments) to support customer service activities. You will contribute to maximum instrument uptime at our customers’ sites by ensuring fast repair times. In addition, by driving internal alignment between functions you can ensure high customer satisfaction. Continuous improvements are also part of your tasks.  </p> <p> </p> <p>Roles &amp; Responsibilities:</p> <ul> <li>Lead End-to-end tracking of open customer repairs in the EMEA region; and in the future also globally if repaired in the factories</li> <li>Use standard SFDC / SAP reports to follow up on process deviations at various functions</li> <li>Solve process inefficiencies to ensure customer satisfaction</li> <li>Conduct regular repair status tracking with the European repair centers</li> <li>Take over customer repair communication for Europe</li> <li>Manage repair priorities within our organization</li> <li>A key mission is proactive internal stakeholder management across different functions like Service, Order Management, Front Office and Operations</li> <li>Manage projects/improvement activities in the environment of our End-to-End repair process</li> <li>Contribute to other service topics like spare part management, parts availability, loaner management</li> <li>You work directly together with the experts out of service, operations, commercial excellence, finance and global IT</li> <li>You will manage internal escalations to ensure customer satisfaction</li> </ul> <h2>Qualifikationen</h2> <ul> <li>Proven experience in service, logistics or repair area</li> <li>English and German is a must (at least B2 level)</li> <li>Good knowledge in SAP, familiar with SalesForce.com and its application/interfaces to SAP</li> <li>Multiple years’ experience in stakeholder management</li> <li>Solid understanding of end-2-end processes and process harmonization</li> <li>Understanding of digitization solutions / affinity for IT and its systems for automation and digitization solutions</li> <li>Experience in escalation management is a plus</li> <li>Proactive and hands-on attitude </li> <li>Structure work approach to given tasks, good communication skills and sol