District Manager

The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what’s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.

Primary Purpose:

The Retail District Manager (DM) is responsible for delivering profitable growth of sales and services within the district.  This is accomplished through a high level of first-time execution of company initiatives and exceeding customer expectations.  The DM is responsible for creating a high performing team of General Managers, Assistant Managers and Associates.  This position leads a team of General Managers across his/her store base to execute and deliver on all sales, service, and operational programs to achieve the Staples US Stores team objectives in our omni-channel environment.

Great Perks:

• Annual Bonus program, generous time off, weekly pay
• Associate Discount
• Full medical benefits package, 401(k) with company match, and many more benefits

Core Responsibilities:

DMs direct the planning, development, execution, and monitoring of store business plans designed to meet or exceed North American Stores & Online (NASO) sales and service objectives. The DM must maintain a constant presence throughout his/her district to, a) foster a customer-centric, sales/profit driving approach to business across the stores, b) serve as champion and role-model for Staples Values and Commitments, and c) ensure customers enjoy a seamless, Omni-channel shopping experience.

• Customer Centricity – Create a district-wide culture where all associates are engaged, trained, and empowered to create a world-class customer experience, consistently delivering the Staples Signature Experience.  The DM drives a culture of putting the customer first by ensuring a high level of satisfaction resulting in a lasting and growing customer base.  They must direct GMs to research and resolve inquiries and complaints promptly to provide exceptional resolution and a lasting, positive impression on our customers.
• People Excellence – Actively attract and retain a high performing team.  Constantly evaluate workforce analytics to develop clear succession planning strategies from General Manger to Level 5 supervisors, to ensure the right people are in the right positions at the right times.  Support General Managers in creating talent strategies, personnel acquisition, and staff level management to achieve and maintain store and district operational requirements.  Interview all level 5 and above internal and external candidates, monitor, and redirect their training compliance during on-boarding.
• Driving Execution – Direct and coach GMs on how to achieve success across all sales, service, and profit categories with a high degree of honesty and integrity.  It is critical that this is achieved through obtaining first time execution of company initiatives.
• Business and Financial Acumen – Continuously review key performance indicators and analyze by-district and store opportunities to optimize business plan results. Recognize success, reward responsible risk-taking and conduct crucial conversations to redirect as needed.
• Fiscal Responsibility - Create positive material improvement on the District P&L statement. Review underperforming stores and take appropriate actions when U.S. Retail objectives are not met at district or individual store level.

 Scope of Duties

 District Managers have the greatest impact on their teams through PRESENCE within their stores. It is expected that DMs will spend 70% of their time in the field, and complete basic visit notes and/or documentation on all of them.

• Promote a high-performance sales and service culture while demanding consistent operational excellence. The DM will coach GMs and store teams in establishing effective selling strategies, workload planning, scheduling, payroll management, loss prevention, safety, and merchandising techniques. 
• Execute Regional and Company Sales and profit strategies into operational reality by aligning appropriate resources and personnel across the district and driving superior execution from store teams centered on high ethical standards of conduct.
• Lead by example during visit