Summary
 

CGS Administrators, LLC (CGS) is part of BCBSSC™'s Celerian Group of companies and provides a variety of services for Medicare beneficiaries, healthcare providers, and medical equipment suppliers in 38 states, supporting the needs of over 8.7 million Medicare beneficiaries and 103,000 healthcare professionals nationwide.

This is an onsite full-time position located at 26 Century Blvd., Ste. ST610 Nashville, TN 37214-3685. If you have IT Business Analysis experience and leadership capabilities, this could be the perfect role for you, come join CGS Administrators!

Position Purpose
Defines customer needs in technical and business contexts. Ensure the proposed technical and business solutions meet the customer's objectives for the work effort. Provide guidance with planning and prioritization of business support-related activities.

Description
 

What you’ll do

• Elicit and document user requirements to meet a business objective. Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.

• Guide both technical and customer departments in the development of the systems that support the business solution.

• Facilitate the transfer of knowledge about the direction of the business units to others who support them.

• Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.

• Provide input on the business direction for system changes.

• Validate the business need for solutions to business problems and process improvements.

• Assist in the development and documentation of training materials. Mentor or train less experienced staff.

Work Environment:

• Fast-paced, high demand environment.

• Work is frequently performed against mandated deadlines. Knowledge of when and what to delegate is essential in order to balance multiple high-priority tasks.

• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.

To Qualify for This Position, You’ll Need the Following:

Required Education:

• Bachelor’s degree.

Degree Equivalency:

• Associates degree plus an extra 2 years job-related experience for a total of 6 years of required work experience (see "required work experience").

OR

• 8 total years required work experience

Required Work Experience:

• 4 years of IT business analysis experience.

Required Skills and Abilities:

• Demonstrated understanding of concepts of the supported business unit.

• Basic knowledge of standard industry practices.

• Demonstrated knowledge of procedures for the business unit.

• Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.

• Strong teamwork and interpersonal skills.

• Understands how IT affects an organization and is able to link it to business processes.

• Excellent analytical skills.

• Good conceptual skills.

• Able to read and comment on test plans and test matrices, project plans, and scope and design documents.

Required Software and Other Tool