Administrative Assistant - DUH - Cardiac Assist Device

 

Duke University Hospital Duke University Hospital is consistently rated as one of the best in the United States. It is known around the world for its outstanding care and groundbreaking research.

 

Duke University Hospital has 1,048 licensed inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 65 operating rooms; an endo-surgery center; a separate hospital outpatient surgical department with nine operating rooms and an extensive diagnostic and interventional radiology area.

 

For 2021-2022, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties: cancer, cardiology & heart surgery, diabetes & endocrinology, ear, nose & throat, gastroenterology & GI surgery, gynecology, neurology & neurosurgery, ophthalmology, orthopedics, pulmonology & lung surgery, and urology.

 

Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area. In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

 

 

Onsite Duke University Hospital - Duke Heart Center 

Monday - Friday  8:30 - 5 

 

General Description of the Job Class

 

The Mechanical Circulatory Support (MCS)/Ventricular Assist Device (VAD) Administrative Assistant will partner with the team members of the MCS program to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced.

 

 Duties and Responsibilities of this Level

 

• Physically able to lift a minimum of 35lbs as this role requires frequent moving and walking 

• In addition to tasks outlined in the Administrative Clerk description, examples of work at this level may typically include some combination of the following:

• Prioritize and resolve patient, staff or departmental inquiries (phone, epic inbasket, e-mail, in person).

• Serve as a primary scheduler for the mechanical circulatory support program

• Provide administrative assistance to departmental staff within the mechanical circulatory support program to support program objectives.

• Co-train to the role of VAD equipment manager

• Independently prepare complex documentation, reports, charts, graphs, and spreadsheets at designated intervals and as requested.

• Coordinate special projects.

• Research budget variance and follow up to resolve issues in partnership with the Clinical Director for Advanced Heart Failure.

• Develop advanced presentation materials.

• Prioritize and resolve patient, staff or departmental inquiries (phone, epic inbasket, e-mail, in person).

• Schedule and maintain a calendar of appointments, meetings and travel itineraries, and coordinate related arrangements.

• Act as a liaison between the mechanical circulatory support program and external groups.

• Explain policy/procedures to other parties based on knowledge of the company and department guidelines.

• Collect, compile and analyze moderately complex data and information including the input of clinical data into RedCap.

•  Coordinate and/or participate in public relations activities to include preparing and editing patient and staff-facing brochures and informational materials.

• Creates and revises systems and processes by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes in partnership with the leadership team

• Perform other related duties incidental to the work described herein.

 

Minimum Qualifications

 

 

Education

High school education or equivalent.

 

Experience

 

Two years of administrative support experience in increasing variety and/or complexity

Strongly prefer experience in the heart center 

Strongly prefer experience with scheduling and calendaring 

 

 

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

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