Manager, Central Returns Center

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Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Central Returns Center manages the daily reporting and analytics of sales and inventory management in Reverse Logistics. They partner closely with the Sr. Director and Director of Reverse Logistics in developing short- and long-term strategic plans to deliver financial commitments and maximize the overall value of liquidation inventory. Additionally, they work closely with the sales and operations team to identify and implement new selling channels and digital partnerships. Other duties are performed as assigned. 

What You Will Do

• Analyze daily sales projections and provide clear, actionable reports and recommendations to leadership. 
• Collaborate with Finance to ensure accurate monthly revenue accounting and associated inventory tracking. 
• Work closely with leadership and the sales team to identify, develop, and implement short- and long-term strategies to improve sales performance and maximize inventory value. 
• Make inventory valuation recommendations based on factors such as inventory age, volume, and market conditions. 
• Offer insights and perspectives for seasonal and monthly sales projections and planning. 
• Act as a subject matter expert on broader market conditions, including recent developments and trends in reverse logistics and digital purchasing. 
• Evaluate business practices, policies, and key performance indicators (KPIs) to identify opportunities for optimization and implement process improvements. 
• Partner with internal teams, including store operations, distribution operations, finance, technology, and merchants, to determine the most profitable channels for seasonal merchandise liquidation. 
• Communicate confidently and transparently with all levels of the organization. 
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• Maintain regular, dependable attendance and punctuality. 

Skills You Will Need

Analytical Skills: Ability to analyze daily sales projections and provide actionable insights to leadership based on data analysis. 

Financial Acumen: Collaborate with Finance to ensure accurate revenue accounting and inventory tracking, requiring a solid understanding of financial principles. 

Strategic Planning: Develop short- and long-term strategic plans in collaboration with senior management to meet financial commitments and maximize inventory value. 

Market Insight: Stay updated on market trends and developments in reverse logistics and digital purchasing to provide valuable insights and perspectives. 

Process Improvement: Evaluate business practices, policies, and KPIs to identify optimization opportunities and implement process improvements. 

Cross-Functional Collaboration: Work closely with various internal teams, including sales, operations, finance, and technology, demonstrating excellent interpersonal skills and the ability to collaborate effectively across functional lines. 

Communication Skills: Communicate confidently and transparently with all levels of the organization, presenting information clearly and concisely. Practice open and continuous communication, valuing keeping others informed and effectively presenting information to stakeholders.

Technical Proficiency: Proficiency in MS Office programs is required for data analysis, reporting, and communication purposes. 

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 3-5 years of related experience. 
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. 
• Able to work a flexible schedule based on department and company needs.