Director, Customer Data Product

Director, Customer Data Product – Denver, CO

Are you passionate about driving cross-functional business transformation through process excellence, automation, and modern technology solutions? Do you excel at leading high-performing teams and collaborating with business and technology stakeholders to deliver impactful change? Are you looking to be part of a globally inclusive organization that values innovation, ownership, and customer-centricity? Join Western Union as a Director, Customer Data Product.

Western Union powers your pursuit

We are seeking an experienced Director for Customer Data Product to lead the strategy, architecture, and delivery of our customer data platform. This role is pivotal in shaping how customer data is modeled, enriched, and accessed across all front-end applications via high-performance APIs. You will work closely with engineering, product, and business stakeholders to ensure our customer data capabilities are scalable, secure, and aligned with enterprise goals.

Role Responsibilities

Product & Architecture Leadership

• Define and validate the technical architecture, data models, and solution designs for the customer data platform.

• Own the API layer that powers real-time, low-latency, high-SLA integrations across all customer-facing applications.

• Design and build validation services for different components of the Customer Data that will be used by the front-end applications to accept valid profile data - Ex: Phone, Email & Address.

• Design and build enrichment services with 3rd party systems to enrich customer data.

• Ensure the platform is scalable, compliant, and optimized for performance and reliability.

Stakeholder Engagement & Communication

• Act as the primary technical liaison for internal leadership, product teams, and third-party vendors.

• Translate complex data and architectural concepts into actionable insights for business stakeholders.

• Facilitate technical reviews, steering committee meetings, and design signoffs to ensure alignment and transparency.

Delivery Oversight & Risk Management

• Oversee multiple technical workstreams, ensuring timely delivery and quality execution.

• Track progress against milestones, manage risks and dependencies, and develop contingency plans to safeguard delivery timelines.

• Lead triage and support efforts for real-time APIs, ensuring rapid resolution and minimal disruption.

Engineering Enablement & Governance

• Guide engineering teams on design, development, integration, and deployment of customer data capabilities.

• Promote best practices in coding standards, security, and DevOps processes.

• Ensure adherence to enterprise IT governance, security policies, and regulatory standards.

Role Requirements

• Bachelor’s or Master’s degree in Computer Science or related field, or equivalent experience.

• 15+ years in Information Technology, with 10+ years focused on data platforms and enterprise data ecosystems.

• Deep expertise in Master Data Management (MDM), operational data processing, and customer data enrichment.

• Proven experience with AWS public cloud services and modern data architecture patterns.

• Strong leadership, communication, and stakeholder management skills.

• Demonstrated ability to manage high-performance, real-time APIs with strict SLAs.

• Strategic thinker with a hands-on approach to execution and delivery.

We make financial services accessible to humans everywhere. Join us for what’s next.  

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.   

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/  

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