Vice President of Operations

Responsibilities & Qualifications

LEADERSHIP COMPETENCIES AND CHARACTERISTICS

• Strategic - Creates a climate in which people want to do their best. Pushes tasks and decisions down appropriately, empowers leaders, invites input, and shares ownership and visibility. Builds leadership bench strength through frequent mentoring, coaching, and development discussions.
• Drive for Results - Can be counted on to exceed goals successfully. Bottom line oriented and relentlessly focused on program health, customer outcomes, and financial targets. Drives rapid issue identification, disciplined recovery plans, and sustained performance improvements.
• Agility - Sees the big picture and anticipates downstream consequences and trends. Able to translate strategy into an operating plan with a clear cadence, measurable outcomes, and rapid corrective action when performance deviates. Drives execution in environments of continual change, shifting priorities, and rapid growth.
• Customer Focus - Dedicated to meeting the expectations and requirements of internal and external customers. Obtains firsthand customer information and uses it to improve delivery, responsiveness, and mission outcomes. Builds trusted relationships with customer stakeholders, gains credibility through performance, and resolves delivery risks before they become customer issues.
• Motivating Others - Creates clarity, energy, and accountability. Builds a culture where program leaders own outcomes and understand that delivery performance is everyone’s responsibility. Inspires teams to operate with discipline, transparency, and speed, while sustaining high standards under pressure.
• Strong Business Acumen - Understands the elements that drive a successful services business and government contracting enterprise. Knowledgeable in operational best practices, delivery governance, program financial management, and the drivers of margin, utilization, and cash. Understand contract types, contract compliance, and how delivery decisions impact financial outcomes. Knows the competitive landscape and how operating performance influences recompete win rates and customer growth.
• High Ethical Standards - Seen as a direct, honest leader who practices what he or she preaches. Adheres to an appropriate and effective set of values during both good and bad times. Rewards the right behaviors, addresses issues directly, and maintains integrity in all customer and internal engagements.
• Negotiation Skills - Negotiates skillfully in challenging situations with both internal and external groups. Resolves differences with minimal disruption, seeks win win outcomes, and balances contractual obligations, customer expectations, and TekSynap financial objectives. Demonstrates sound judgment, good timing, and executive maturity during escalations.

RESPONSIBILITIES

• Performs day to day management of overall contract support operations, involving multiple projects, multiple groups of personnel, and delivery across multiple locations, including CONUS and OCONUS as applicable.
• Organizes, directs, and coordinates the planning and production of contract support activities across the portfolio, ensuring performance meets contractual requirements and customer mission objectives.
• Oversees fiscal, operational, administrative, and workforce delivery management for assigned programs, including staffing execution, subcontractor performance, and operational readiness.
• Owns operational performance and P&L outcomes across assigned portfolios, including revenue, margin, forecast accuracy, cash conversion, and delivery execution metrics.
• Leads an operational cadence, including weekly and monthly operating reviews, program health reviews, financial reviews, and corrective action plans for at risk programs.
• Drives early identification of delivery risk and leads turnaround execution for underperforming programs, including recovery plans, customer communications, and internal accountability.
• Partners with Growth, Proposals, and Solutions to support capture and recompete success by validating delivery feasibility, staffing plans, transition approaches, and realistic solutions that TekSynap can execute profitably.
• Supports proposal development as needed, including reviewing win themes, staffing strategies, management plans, transition plans, and risk mitigations tied to delivery reality.
• Partners with Finance on EAC discipline, variance management, margin improvement initiatives, and forecasting accuracy. Ensures program leaders manage budgets, burn, and commitments with rigor.
• Partners with Contracts and Compliance to ensure delivery aligns with contract terms, security requirements, quality standards, and customer reporting obligations.
• Builds and maintains strong customer