Field Service Engineer

Location: Fort Johnson South,Louisiana,United States

Augustine Consulting, Inc. is a Woman-Owned Small Business professional services provider of engineering and technical services to the United States Government. We seek an experienced Subject Matter Expert to serve as part of ACI’s Field Services Engineering (FSE) Team. 

Position Description:

The Field Service Engineer will perform: System of System based technical analysis, integration and support; serve as the company’s customer-facing representative, provides technical, operational, and strategic guidance. Supports Program Managers by understanding changes in technology, either government developed or commercial off the shelf, and articulates the benefits to a tactical communications system of systems architecture. Collects, tracks, and resolves end user issues for archival knowledge management database.  Will work closely with software developers, cloud engineers, and project management teams to provide feedback and recommendations for current baseline configurations, integration efforts, and future initiative requirements.  Coordinates third party integration/implementation efforts between vendors, engineers, program managers, and customers. 

A Field Service Engineer at ACI Will:  

• Establish business relationships with internal team members and external customers.
• Conduct material and services purchases in support of prime, subcontract, and corporate requirements.
• Assist with shipping and receiving of material purchases, maintaining 100% accountability of all transactions from start of transaction through final disposition.
• Contribute to vendor selection, price negotiation, order placement, vendor interface and support, and overall vendor quality control.
• Be overall responsible for the management of the fixed asset report in conjunction with the Information Technology and Finance Team.
• Perform various technical requirements to assist in market research, installation, and operation of a buyer acquisition process.
• Support the corporate contract and procurement manager. 

A Field Service Engineer who fits our team is:   

• Dynamic: contributes energy and enthusiasm to our daily tasks, to the team’s interactions, and to the Company’s mission.
• Thorough: possesses an unparalleled work ethic; produces complete, even polished products; persistent; mission-focused; asks “Why?” as often as necessary to get to the root of the matter.
• Mature: respects others’ opinions, beliefs, and culture; listens to ideas, shares thoughts, and works independently and together to contribute insights to the company’s leaders.
• Forthright: speaks with conviction; argues based on understanding, respectfully
• Inquisitive: seeks deeper explanations of how systems work, not the surface-level description of the actors involved; goes beyond “stick-fetching” to connect the unconnected.
• Timely: shows up, ready to think, prepared to get on with the day’s assignments; contributes analytical insights that meet time-sensitive, reasonable requests.
• Honest: knows what’s right, what’s legal, what’s appropriate; acts accordingly.  

Required Qualifications:

• Must be a U.S. citizen.
• Due to the sensitive nature of the work being performed, a candidate must possess or be able to obtain and maintain a Secret clearance.
• High School diploma and 14 years' experience, Associates degree and 12 years' experience, Bachelor’s degree and 5 years' experience.
• Possess the ability to assess, interpret, and render judgements under limited direct supervision.
• Minimum 3 years' experience using Nett Warrior or similar Situational Awareness, Command and Control System.
• Expert level understanding in military communications; voice and data.  
• Demonstrated ability to work as a member of a small team and disseminate technical reports or information. 
• Strong understanding in IP Architecture and networking devices. 
• Ability to understand and communicate technical information at all levels.
• Experience with Ta