Customer Success Manager (m/f/d)

<p><span>Leading a project to success together with customers makes you happy? Achieving measurable effects and thus generating real impact with the customer drives you? And at the same time you want to make the internet a bit safer - in one of the most exciting industries of digitalization - together with a highly motivated team of software developers and ex-consultants? Then you should keep reading!</span><span> </span></p> <p><strong><span>Your mission</span></strong><span> </span></p> <p><span>With a customer and product-centric mindset, you will own your customer book of business and ensure their success with SoSafe’s product suite. You will be responsible for building relationships, and delivering customer value, to ensure retention and drive growth. </span></p> <p><span>Your responsibilities in our Customer Success team will include: </span><span> </span></p> <ul> <li><span>Building long lasting customer relationships and roll out of engagement plans</span><span> </span></li> <li><span>Managing commercial negotiations (including renewals and upsells) </span><span> </span></li> <li><span>Advising customers on cyber security awareness measures </span><span> </span></li> <li><span>Conception and execution of business reviews </span><span> </span></li> <li><span>Managing security awareness campaigns with SoSafe’s customers, and highlighting ROI </span><span> </span></li> <li><span>Proactive support of customers in achieving their goals </span><span> </span></li> <li><span>Contribute feedback to our product development team as the voice of the customer </span><span> </span></li> <li><span>Leverage relationships and loyalty to increase customer advocacy and identify key reference and case study candidates </span><span> </span></li> <li><span><span>This position may require occasional travel for client visits</span></span></li> </ul> <p><strong><span>Your profile</span></strong><span> </span></p> <ul> <li><span>You are customer-centric and passionate about achieving customer outcomes </span><span> </span></li> <li><span>2+ years of practical experience as a Customer Success Manager or other customer facing role </span><span> </span></li> <li><span>Excellent written and verbal communication skills in German and English (Other language skills are appreciated)</span><span> </span></li> <li><span>You are confident discussing commercial details with customers (renewals and upsells) </span><span> </span></li> <li><span>You can manage multiple internal and external stakeholders across a variety of customers and projects </span><span> </span></li> <li><span>Experience in a SaaS environment, and eager to continue learning about evolving technology </span><span> </span></li> <li><span>You are a team player and want to be a part of a team that learns from one another</span><span> </span></li> <li><span>Understanding of how technical initiatives translate into business value</span><span> </span></li> </ul> <p><strong><span>Why Us?</span></strong><span> </span></p> <p><span>At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organizations against evolving threats and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a dynamic and supportive team and environment committed to your professional growth.</span><span> </span></p> <p><strong><span>What we offer</span></strong></p> <p><strong><span>Work-Life Balance:</span></strong><span> </span></p> <ul> <li><span>Flexible hours</span><span> </span></li> <li><span>33 vacation days</span><span> </span></li> <li><span>Daycare Support </span><span> </span></li> </ul> <p><strong><span>Mobility Support:</span></strong><span> </span></p> <ul> <li><span>Public Transport Subsidy </span><span> </span></li> <li><span>Swapfiets</span><span> </span></li> <li><span>EuroRad </span><span> </span></li> <li><span>Free Parking at HQ</span><span> </span></li> </ul> <p><strong><span>Work Environment:</span></strong><span> </span></p> <ul> <li><span>State-of-the-art tech</span><span> </span></li> <li><span>Annual company off-site</span><span> </span></li> <li><span>Networking events</span><span> </span></li> <li><span>Dog Friendly HQ</span><span> </span></li> </ul> <p><strong><span>Healthcare:</span></strong><span> </span></p> <ul> <li><span>OpenUp</span><span> </span></li> <li><span>Fitness First </span><span> </span></li> </ul> <p><strong><span>Other Perks:</span></strong><span> </span></p> <ul> <li><span>Company Pension Scheme</span><span> </span></li> <li><span>Corporate Discounts</span><span> </span></li> <li><span>Referral Bonus</span><span> </span></li> <li><span>Learning &amp; Development Allowance</span><span> </span></li> </ul> <p><strong><span>About us </span></strong></p> <p><span>Join us on our journey to make the digital world a safer place! We are one of the fastest-growing security awareness scale-ups worldwide. By putting people first and focusing on behavioral science, we are disruptin