Customer Service Team Leader

Customer Service Team Leader – Join Our Team! ��

�� Key Responsibilities:
✔ Manage and process customer orders, changes, returns and sample requests

✔ Handle SAP exceptions, monitor backlogs, resolve issues with factories
✔ Maintain close cooperation with sales, customers, and internal departments 

✔ Create credit/debit notes, handle complaints, expedite and stock-related tasks

✔ Analyze service performance, generate reports

✔ Participate in training and workshops

✔ Lead and coach the customer service team, conduct performance reviews, support recruitment and onboarding

 

 

�� Who You Are:
✅ You are experienced in customer service and SAP

✅ You have strong communication and organizational skills

✅ Fluent in English (written and spoken)
✅ Skilled at working cross-functionally in a dynamic, fast-paced environment
✅ Comfortable with leading a team