Primary Details

Time Type: Full time

Worker Type: Employee

- Responsible for providing leadership, direction and coordination of operational and day-to-day management of activities within the assigned team, including driving change and optimizing service delivery.
- Responsible for the performance (quality of service, efficiency) of the assigned team
- Responsible for analyzing, reviewing and approving of team's outputs and processes
- May prepare highly complex components of monthly/quarterly/ annual financial statements and/or reports of specific functions ^ Responsible for the implementation of changes, policies, procedures under guidance of the Process Lead/OM/SOM

Primary Responsibilities
• Manage the day-to-day delivery of the team's services to meet the specific and changing needs of the Divisions and Group
• Ensure sufficient capacity management
• Provide recommendations on business improvement plans/strategies, budgets and forecasts
• Lead or assist in projects related to business improvement
• Implement an effective strategic work allocation, capacity management, to ensure SLAs on timeliness and accuracy are achieved
• Ensure all processes conducted are documented and maintained in a standard format and maintained in an accessible fashion but tight control environment
• Responsible for identifying, pursuing opportunities and efficiencies on a macro and micro level and operationalize these to streamline, automate, standardize or optimize business processes, systems and approaches under the guidance of Process Lead/OM/SOM
• Drives and advocates compliance with accounting standards, policies and regulatory/legal standards and is fully aware of implications of non- compliance, driving others to produce unqualified audit reports, financial close and reporting obligations, and ensuring compliance with Board capital and risk requirements
• Assesses and monitors potential / proposed changes to regulations and compliance and their impact on business operations, supporting development of policies to react to changes
• Provides insights and / or recommendations into proposed solutions to regulatory and compliance issues
• Educates business, other partners and other Finance employees on internal and external control standards and challenges business decision making where appropriate
• Attend relevant process and other relevant trainings (e.g. Leadership Trainings)
• Establish and maintain an efficient, effective relationship between onshore and GSSC Finance and Divisional Support staff
• Works collaboratively with other teams to achieve results
• Leads in guiding other employees in working collaboratively across QBE
• Anticipates and communicates less complex financial information with business stakeholders to support decision making at a local level
• Work with stakeholders to maximize opportunities, minimize expenses and achieve operational and service targets
• Act as 1st level for escalation management, resolve and monitor escalated complaints in a timely fashion
• Implement best practice for functional processes under the guidance of Process Lead/OM
• Deliver high quality processes and services, meeting deadlines and expectations of customers within Divisions and Group
• Identifies and progresses opportunities to improve customer satisfaction
• Produces reports in clear terms in order to provide appropriate complex financial insight to senior stakeholders to support strategic decision making at a business unit level
• Be an example to rest of Finance as a person with an unshakeable customer led mind-set to encourage this behavior throughout Finance
• Contribute and assist in action planning on the results of voice of business partner (if applicable) on a periodic basis.
• Oversee day-to-day activities of the team to maintain high quality, complete accurate, consistent and timely service of delivery
• Ensure the services are delivered per SLA and maintain quality work consistently
• Perform high complexity tasks which includes 2nd level review functions or highly critical reviews of monthly/quarterly/ annual financial statements in the required timeframe through identifying, collecting, reviewing, analyzing, and preparing disclosures, notes, schedules, and other commentary that provides meaningful information and adheres to regulatory guidelines
• Review and approve outputs, reports, or processed transactions received from specialists, analysts, senior analysts, or onshore partners through checklist and sense checks.
• Provide commentaries needed for management reports. Review the initial drafts of management decks before submission to Process Lead/OM/SOM
• Provide regular and ad hoc management information to Senior Management to support and inform decision making
• Ensure process controls are in