Data Solutions Specialist, Team Lead

Company Description

About Avery Dennison Corporation:
Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2022 were $9.0 billion. Learn more at www.averydennison.com.

Job Description

The Data Solutions Specialist (DSS) manages our customers’ variable data for printed labeling. Examples include price tags containing data such as item prices, sizes, and barcodes as well as care and content labels – either printing and shipping to the customer or enabling the customer to print themselves. This process requires taking data from our customers’ IT systems and integrating it into Avery Dennison’s software solutions, which enable the variable data (prices, sizes, etc.) to print correctly on tags and labels. The process includes collaboration with Sales forming the general strategy, conducting software demos as needed, and serving as the customer-facing variable data expert. Once an opportunity has been identified that will require variable data and/or online ordering, the Data Solutions Specialist engages directly with the customer to analyze their existing business data systems and take the technical steps to map and integrate the customer's data into the Avery Dennison system/software. This role analyzes how data (prices, sizes, etc.) is input into the customer's system, what it means while in their system, and how we can map the data into Avery Dennison’s systems to enable printing.

Your  Responsibilities

• Serve as variable data product line expert / team lead to other DSS, ensuring the team is operating at the highest level with the right product knowledge, prioritisation, and workload balance
• Prepare and instigate workload levelling plan for periods of absence within the team(s)
• Support and drive End to End (E2E) Variable Data strategy implementation
• Manage GPS performance reviews and identify opportunities for training, coaching and development
• Support the Data Solutions Manager to build and review GPS/KSO targets
• Act as first point of escalation for DSS for technical issues and prioritisation requests
• Participate in interviews for hiring new DSS members in conjunction with the Data Solutions Manager
• Monitor Key projects for specific customers in conjunction with the accountable DSS
• Monitor E2E item development and the Support Queue and hold responsibility for DSS team metrics
• Collaborate with Automation Team Lead and identify and propose improvements for a better collaboration
• Responsible for DSS Team process compliance and monitor exceptions/bypassings and propose solutions to manage those
• Function as a DSS on an agreed account(s)

Qualifications

• Strong people leadership and supervisory skills with some prior experience preferable
• Strong interest in information technology solutions and data analysis
• Basic understanding of IT programming would be beneficial, as this role works with IT Programmers
• Proven ability to establish and maintain strong customer relationships
• Commercial acumen and strategic thinking
• Able to provide coaching and provide training/guidance to others in the team
• Demonstrated ability to be highly organized while managing multiple projects to completion against tight deadlines
• Excellent problem solving and analytical skills, investigative mindset and a keenness to resolve and find the cause of problems 
• Highly effective oral and written communication and presentation skills with both internal and external customers
• Experience in data analysis, system integration or B2B customer service preferred 
• Knowledge of the retail, apparel or label industries an advantage
• High level of PC skills, which may include but not limited to: G Suite by Google, Word, Excel, Access, ERP (Oracle preferred), product/customer databases
• Self motivated with ability  to work independently under own initiative, take ownership and drive for solutions
• Bachelor’s degree or equivalent knowledge gained through training and experience
• Fluent in English 
• Willingness to be flexible towards working hours and occasional off-site travel

Additional Information

All qualified applicants will receive consideration for employm