Sr. Manager, Security Customer Assurance

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: San Francisco, Washington D.C., or Austin Texas

About the role

As the Sr. Manager of Customer Assurance, you'll have the opportunity to develop, mature and operate a global customer assurance function. Your team will be the center of providing trust to our customers throughout the sales lifecycle. This role will work directly with our customers and internal stakeholders to demonstrate Cloudflare’s security posture and how we align with industry best practices and applicable laws.

What you'll do

• Grow a global program dedicated to addressing and anticipating customer security and compliance requirements
• Develop SME-level expertise in the security features of Cloudflare products and infrastructure
• Lead information requests including completing questionnaires, providing supporting documentation, partnering with product and engineering teams to clarify discrepancies, and communicating results in an organized manner
• Manage the education and training of Cloudflare’s security and compliance posture to the sales organization
• Create and own security compliance assets including websites, white papers, and faqs.
• Partner with organizational leaders to find creative and innovative ways to address customer requirements
• Drive improvements to existing processes; Ability to overhaul a process to make it more efficient
• Participate in sales calls addressing security and compliance questions for prospects and existing customers
• Review security clauses in contracts; advise on Cloudflare’s security posture and ensure contracts accurately reflect our measures 
• Assist where applicable in compliance audits

Examples of desirable skills, knowledge and experience

• 8-10 years of direct experience with security compliance frameworks and audits (SOC, PCI, ISO27001, FedRAMP, etc.)
• Experience with managing a global team
• Highly skilled communicator and influencer with the ability to describe complex concepts in easy to consumable terms
• Proven previous experience streamlining processes and producing quality metrics 
• Previous experience supporting customer facing teams is a major plus

Compensation

Compensation may be adjusted depending on work location and level.

• San Francisco based estimated annual salary of $230,000 - $255,000 USD
• Washington D.C. based estimated annual salary of $218,000 - $242,000 USD
• Texas Based Estimated annual salary of $195,000 - $217,000 USD

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits