Sr. Retail Delivery Floater

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

GENERAL SUMMARY

Works alternately in two member service environments, branch and Call Center, to deliver highly accurate, consistent, friendly, and professional service. Responsible for processing financial transactions, responding to inquiries, fulfilling requests, and troubleshooting concerns. Determines member needs and recommends products and services by having conversations to deepen member relationships. Effectively and accurately utilizes Credit Union’s systems and resources.

POSITION DUTIES & FUNCTIONS

Sr. Financial Services Representative Responsibilities

Member Service Responsibilities

• Performs general and vault teller functions such as receiving and cashing checks and cash for deposits, examining checks for endorsements, accepting and processing loan payments, cashing checks, and paying out money.
• Keeps records of money and negotiable instruments involved in financial transactions, entering transactions into computer.
• Balances currency, coin, and checks.
• Processes non-monetary mail transactions including deposit verifications, address changes, check orders, statement questions, requests for copies, etc.
• Processes membership applications and collects initial deposits.
• As needed, removes deposits and counts, balances, and replenish cash in automated teller machines and express drop boxes.
• Identifies member needs by reviewing account data and promotes new and additional products and services to enhance members’ financial satisfaction. Completes a member profile questionnaire during member interactions.
• Identifies sales prospects and follows up on leads to adhere to both individual and branch sales targets as assigned.
• Participates in Business Development events and actively solicits new memberships and promotes additional products and services to existing members.
• Provides information on all Credit Union services, counsels members and prospective members in person or by phone on membership requirements and provides information on all savings and consumer loan products.

Lending Responsibilities

• Recognizes and identifies member’s deposit and loan needs demonstrating thorough understanding of all consumer loan products.
• Interviews loan applicants to obtain personal and financial data and reviews loan applications for completeness.
• Accurately enters information in loan systems.
• Reviews and evaluates the member’s credit report. Makes recommendations to loan officers to approve or deny loan requests based on automated loan systems results.
• Assists in the loan funding process by following Direct Lending Center procedures.

Branch Leadership Role

• Assists in managing the branch within authorized authority and in accordance with practices as set out in policy and procedures.
• Handles more complex member service functions.
• Assists with monthly audits and reviews branch reports as assigned.

Call Center Representative Responsibilities

Core Call Center Functions

• Assesses caller needs and provides information to members and potential members on Credit Union membership, products and services and other pertinent Credit Union information.
• Handles complex member requests and works in multiple workgroups including Lending, ATM/Debit Card, Online/Mobile Banking, Foreign Currency, Wires, and Outbound Service Calls.
• Processes all financial and account maintenance transactions performed by the Call Center such as fee reversals, transfers, check disbursements, loan payments, address and contact updates, check orders, stop payments, overdraft protection options, and automatic payment solutions. Proficient in sending information and form requests via secure electronic methods.
• Proactively engages member interest in Credit Union products and services. Demonstrates a strong working knowledge and creates the opportunity to make referrals or open additional accounts.
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