Fraud & Claims Operations Representative - Bilingual ( Spanish/English) Requierd

Why Wells Fargo: 

Are you ready for the next step in your career? This is where it begins – at a company known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S. We’re especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees’ financial health, we offer competitive salaries and generous benefits package. Apply today.

About this role: 

Wells Fargo is seeking a Fraud & Claims Operations Representative in the Customer Assistance Center.  Find out why we’re the #1 financial services company to grow YOUR career. Apply today. 

In this role you will: 

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers to prevent fraudulent activity 
• Perform moderately complex customer support tasks by utilizing solid communication (inbound and outbound), and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim 
• May oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research 
• Receive direction from supervisor and escalate questions or issues to team leadership, as needed 
• Interact with immediate team and functional area on wider range of information, plus internal or external customers 

Required Qualifications: 

• 1+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 
• Bilingual speaking and listening proficiency in Spanish/English

Desired Qualifications: 

• Fraud claims, detection, or prevention experience or banking financial operations experience 
• Experience handling inbound and/or outbound phone calls in a high volume, high production environment 
• Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving moderately complex customer issues 
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information 
• Ability to work effectively, as well as independently or as a team, in a results-driven environment while managing own caseload within timeframe expectations 
• Strong analytical and problem-solving skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communications skills
•   Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers 

Job Expectations: 

• Must be able to attend full duration of required training period  
• This position is not eligible for Visa sponsorship