Jobs and Careers
MA
Client Partnership Manager - Global, Remote
MagicGlobal+Remotefull_timeVerifiedPosted 15 Jul 2026
💰 ₱960,000/yr(₱720,000/yr – ₱960,000/yr)
About the role
Client Partnership Manager - Global, Remote
Application Deadline: 1 August 2026
Department: Customer Success
Employment Type: Permanent - Full Time
Location: Global+
Reporting To: Director of Customer Success
Compensation: ₱60,000 - ₱80,000 / month
Description
About Magic
Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
- Check out Magic's Business Profile
- Know more about our Team via Magic's Careers Page
What You'll Own
As a Client Partnership Manager, you will carry a book of 10–15 VIP accounts — US-based founders and executives who have committed to Magic's services long-term. You own every dimension of those relationships:
• Proactive health monitoring: reviewing account signals, usage trends, engagement patterns, and behavioral shifts before clients raise concerns
• Strategic onboarding: translating client goals into structured success plans during weeks 1–5, setting the foundation for retention and growth
• Revenue retention: maintaining 99%+ GRR across your book through early intervention, relationship depth, and systematic risk management
• Revenue expansion: identifying growth opportunities your clients haven't named yet, building the business case with data, and closing the additional engagement — not processing a client request
• Executive-level QBRs: delivering quarterly business reviews to founders and C-suite that tell a strategic story, not a status update
• VA performance advocacy: working with Account Leads and Success Coaches to ensure Magic's talent is performing at the standard clients expect
• Cross-functional collaboration: partnering with Recruitment Operations when clients need additional or replacement talent, and with the CS leadership team on retention strategy
Our Hiring Process
- Apply - Application + Pre-Qualifying Questions
-
HR Interview — 1-on-1 with Recruiting Team (communication skills, competencies assessment, and cultural fit)
24-Hour Reflection Period — If we advance you, we’ll ask you to take 24 hours to seriously consider the strategic account management requirements, the human-powered (not AI-first) nature of our product, and the ownership and revenue accountability expectations of this role. - 2nd Level Interview — Panel interview with Senior CSMs
- 3rd Level Interview — 1-on-1 with Director of CS — demonstrate client relationship management, churn prevention strategy, and QBR presentation skills
- Final Interview — 1-on-1 with Head of Sales & Customer Success
- Background Check + Vetting
- Job Offer
Key Responsibilities
- Strategic Account Management & Revenue Growth (40% of role )
- Own and manage a portfolio of accounts, segmented by size, growth potential, and health status
- Maintain a minimum 99% logo retention and 102%+ NRR through proactive identification and closure of expansion opportunities
- Track MRR retention and MRR growth across your book — you understand and can speak to the dollar value of every account
- Monitor leading indicators of account health: login frequency, task assignment rates, communication patterns, VA utilization, and email engagement signals
- Navigate renewals 60–90 days before expiration, addressing concerns and negotiating terms proactively
- Identify clients with additional hiring needs, build data-driven ROI cases for expansion, and gui
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