Client Success Executive

Company Description

Traditionally, healthcare software has been chronically closed-source. This has forced health systems into a battle of competing priorities — patient experience, clinical workflows, affiliate referrals, business outcomes, marketing initiatives. No one system can do it all, yet they aren’t made to integrate or communicate with each other. This leaves health systems with big gaps to try and piece together themselves on the back end. 

At blockit, we are designing a better way forward in healthcare — with open access, seamless integration, and the ability to platform any workflow. 

Unlike other closed border, walled garden solutions, blockit is built to play well with others. Our proprietary integration engine bridges the gap between patients, providers, data, systems, and departments. 

Since our founding in 2016, we’ve formed partnerships with and designed solutions for some of the largest and most reputable health systems — especially in the areas of patient scheduling and closed-loop referral management. 

By using blockit to platform their existing workflows, and to design new ones, these health systems have meaningfully improved access to care for their patients, evidenced by these two examples:

• At a large for-profit health system, ED referral follow-through rates increased from 25% to 82%

• At a large not-for-profit health system, the time to schedule a patient in the call center dropped from 8 min to under 2 min.

If you want to connect it, we can do it. We are built to bring systems together — not keep them apart.

Job Description

We are seeking an energetic and self-motivated Client Success Executive to join our dynamic team. In this role, you will cultivate trusted partnerships with client stakeholders, empowering them to enhance the healthcare experience for their patients. You will directly influence revenue retention, customer satisfaction, and overall company success. Your responsibilities will include close collaboration with clients to analyze, report on, and optimize their business using the full potential of our product.

As the primary point of contact, you'll nurture stakeholder relationships and strategically plan the partnership between blockit and client goals. We are in search of individuals passionate about our mission, committed to driving both client success and the overall success of the blockit team. The ideal candidate possesses significant experience with medium and large health systems, coupled with a problem-solving mindset, creative flair, healthcare knowledge, and the ability to effectively manage multiple priorities across our client base. 

Join us in transforming healthcare technology and make a significant impact on the industry. Be a key player in our journey to deliver innovative solutions that enhance the blockit platform and improve the healthcare experience for all.

Key Responsibilities:

• Establish yourself as the foremost relationship owner and trusted advisor for your clients, fostering a profound understanding of their goals and objectives. Act as a vocal advocate for our clients, ensuring their perspectives are heard by key stakeholders. 
• Identify and prioritize enhancement opportunities that enhance the overall client experience and optimize their utilization of the blockit platform. Your dedication to elevating client success will be instrumental in driving continuous improvement and innovation.
• Cultivate enduring client partnerships by serving as the primary escalation point and guiding the path to swift resolution. Proactively anticipate questions, provide insightful answers, and consistently champion the voice, interests, and feedback of our valued customers within the blockit ecosystem.
• Take full ownership of the client relationship, skillfully de-escalating concerns whenever possible. Your commitment to client satisfaction is paramount, ensuring a seamless and positive experience throughout every interaction.
• Cultivate expertise in blockit products, seamlessly supporting and guiding our clients through any issues or inquiries. Effectively articulate blockit's distinctive value proposition, showcasing how it uniquely addresses their needs and challenges.
• Play a pivotal role in presenting the substantial benefits and value that Blockit delivers to your clients' organizations. This involves active engagement through regular meetings, onsite interactions, and comprehensive quarterly business reviews. Your ability to convey the impactful advantages of blockit will reinforce client satisfaction and foster lasting partnerships.
• Proactively explore avenues for ongoing enhancement of overall client satisfaction while actively expanding our network of customer referral sources.
• Take ownership of the design and implementation of retention and growth strategies, co