Data, Monitoring and Direct Client Assistance Coordinator - 2024427

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.  In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief seeks a Resettlement Coordinator (PC Direct Assistance, Data and Monitoring) to support the Refugee Health and Wellness team at World Relief Durham.  The Coordinator is is responsible for distribution of direct client assistance, database management and ongoing monitoring of case and program files to ensure administrative compliance of the Preferred Communities and Refugee Health Promotion programs.  The Coordinator may also provide direct client services in support of case management staff, including transporting clients to appointments and interviews. 

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Document participant services and activities thoroughly and in a timely, accurate and compliant manner
• Ensure accurate and timely entry of all Refugee Health Promotion (RHP) program service data in the North Carolina Refugee Information System (RIS) 
• Conduct PC Gaps enrollment of eligible refugee clients
• Obtain and process documentation from refugee requests for direct financial assistance
• Distribute and document all disbursements of direct financial assistance to refugee clients
• Provide routine auditing of case files, including enrollment documents, client notes and grant required assessments, to ensure accurate maintenance of client records and administrative compliance with Federal and State grants
• Conduct routine Case Reviews at program mandated intervals. 
• Conduct case closing for PC Gaps clients whose services have been completed
• Provide direct client services in support of case managers, including transportation to appointments in the community
• Other duties as assigned

Knowledge, Skills, & Abilities

• Strong preference for candidates who are fluent in at least one language spoken refugees in Durham: Arabic, Burmese, Dari, Farsi, Pashto, Swahili, Tigrinya, or Spanish.
• Fluent in Microsoft software including Excel, Word, and Outlook; skilled in Google Suite products, including Google Drive; prefer Dynamics or other CRM experience
• Strong proficiency in data entry and database navigation
• Strong verbal and written communication skills
• Ability to prioritize, multi-task and organize in a fast paced and fluid environment
• Ability to work with individuals from culturally and linguistically diverse backgrounds

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• BA/BS in relevant field or equivalent professional experience
• Valid driver’s license, regular access to vehicle, and ability/willingness to drive clients to appointments
• Advanced technological literacy, including fluency in MS Office and experience with data management 
• Flexible schedule for occasional work during early mornings, late evenings or weekends

World Relief offers a competitive benefits package (25 hours + per week): - Medical, Dental, Vision- Of