Onsite Visa Consultant

About Us:

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,600 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries.

With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies.  CIBT offers a comprehensive suite of services under two primary brands:  Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients.

We commit to delivering a superior service experience to our clients on each and every engagement.

Opportunity at CIBT:

We have exciting opportunities at CIBT. We value our employees and prioritize their career growth and development. As part of our team, you will work with world-class visa and immigration experts. You will learn in a dynamic, collaborative, and complex global environment, using industry-leading technology solutions. Our profound commitment to ethics, compliance, and diversity, along with our respect for one another, are key to our strength and success.

Position Overview:

Our Onsite Visa Consultants are responsible for helping onsite employees successfully obtain a business visa, passport, and other travel documents. A key part of the role is to liaise directly with employees, understanding their situation and ensuring the appropriate solutions. Onsite Consultants use their expertise to provide prompt, high-quality tailored advice and guidance based on individual needs and in a smooth and efficient manner.

This position requires a self-motivated and self-disciplined individual who has the ability to work on their own with indirect supervision. This role at CIBT requires high skill in customer service techniques and an individual who displays characteristics of being flexible and adaptable. Onsite Visa Consultants must be able to resolve issues in a professional and expedient manner, while keeping both the interest of the client and the interest of CIBT, in mind. The role requires compliance with CIBT’s policies and procedures while adhering to the culture of the onsite client.

This position is responsible for managing the visa and passport application process, beginning with identifying the need of a visa and continuing through the entire application process. This application process entails collecting necessary documents from the traveler and submitting these documents to the relevant Consulate in order to ensure meeting the need date of the client. In the position, Consultants assist clients on visa processing “challenges” while creating and implementing solutions to overcome these “challenges”. In addition to the above-mentioned responsibilities, this role is also responsible for other ad hoc assignments or duties related to CIBT’s visa processing business, as assigned by a manager. 

Requirements:

• Attendance – ability of the employee to meet the published CIBT attendance policy
• Productivity – ability of the employee to meet the established metric of files properly opened per hour
• Quality – ability of the employee to attain the established quality metric
• Customer Interaction – ability of the employee to attain quality metric on customer interactions
• Customer Service Skills
• Responsiveness to Internal Clients
• Consultative Skills
• Technical Skills

Competencies:

• Communication must be clear and grammatically correct in both written and verbal communication
• Ability to quickly learn and navigate multiple CIBT systems and onsite platforms
• Organizational skills
• Time management skills and ability to meet deadlines
• Attention to detail and proactive solutions to problems
• Ability to accept supervision and follow directions
• Ability to work well as a member of the team
• Ability to work independently
• Ability to multi-task
• Ability to focus under pressure and adapt to situations
• Compliance to established Standards of Work
• Overall positive, professional approach

Working Location/Office:

• Office environment: exposure to computer screens, interaction with others in an office environment.
• This position is located on the end client’s office in Washington, DC. Must be able to commute to Washington, DC on a daily basis.

EEOC Statement:

As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, eth