Lead Field Support Technician (Onsite)

Date Posted:

2026-04-02

Country:

United States of America

Location:

US-SC-NORTH CHARLESTON-5400-CUST ~ 5400 International Blvd ~ INTERNATIONAL (External Site)

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

Collins Aerospace is looking to hire a Lead Field Support Technician to support our customers in North Charleston, SC. As a Lead Technician, you will perform advanced service activities associated with installing, maintaining, troubleshooting, and servicing Collins Aerospace Interior seating products at aircraft manufacturing facilities and customer sites. Serving as a technical resource for complex installations and field issues, providing limited technical leadership to lower-grade technicians, and interfacing closely with engineering, quality, and customers to ensure successful product performance and customer satisfaction.

What You Will Do

• Serve as the primary technical point of contact for assigned projects or customer sites, providing advanced support to resolve complex issues encountered during installation, operation, and maintenance of company products.

• Lead and coordinate the work of technical and business support employees, including orientation, training, work assignments, and review of completed work.

• Collaborate with aircraft OEMs, airline customers, and internal teams to troubleshoot system and equipment interface issues and ensure successful installation and operation.

• Review installation plans, drawings, and customer configurations to identify potential risks or interface conflicts and recommend corrective actions prior to installation.

• Troubleshoot, diagnose, and resolve complex equipment and system issues using applicable drawings, specifications, tooling, and test equipment.

• Perform or oversee preventive maintenance, product modifications, service bulletins, and field changes to installed equipment as required.

• Lead or support system and equipment acceptance testing following installation, documenting results and ensuring resolution of discrepancies.

• Assist Engineering with resolving design or performance issues by providing field feedback, supporting root cause analysis, and participating in product evaluations or field trials.

• Ensure all technical, quality, and regulatory documentation is accurate, complete, and maintained in accordance with company and customer requirements, including updates to work tracking systems and daily work plans.

• Provide guidance to customers on product operation, maintenance procedures, and technical documentation.

• Travel independently to domestic or international customer locations to support product installations, service activities, and operational needs.

• Demonstrate leadership behaviors aligned with company values while mentoring and supporting less experienced technicians.

Qualifications You Must Have:

• Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 8 years relevant experience.

Qualifications We Prefer:

• Demonstrated ability to read, analyze, and interpret technical manuals, engineering drawings, professional journals, procedures, and governmental regulations; ability to write clear technical reports, business correspondence, and procedural documentation.

• Experience within the aerospace interiors industry, or an equivalent field

• Experience with electrical and systems troubleshooting in aerospace of equivalent environment

• Ability to effectively present technical information and recommendations to customers, engineering, quality, and management audiences.

• Strong problem-solving skills with the ability to define complex issues, collect and analyze data, establish facts, and draw sound conclusions; ability to interpret a wide variety of technical instructions in mathematical, schematic, and diagrammatic form.

• Proven ability to work independently with minimal supervision while managing multiple priorities in a dynamic field environment.

• While performing the duties of this job, the associate is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and tal