Jobs and Careers

Spare Parts Business Manager - Heavy Equipment

United Statesfull_timeVerifiedPosted 4 Jun 2026

About the role

Reporting to the General Manager of Customer Service MCC, the Aftermarket Business Manager MCC (SSPM) is responsible for the operation and overall financial performance of the MCC Customer Service Spare Parts Department (CM and MC) while delivering outstanding customer service. Responsible for managing inventory based on customer demand and cost targets, while overseeing that the stock at the MCC level that enables customer needs are met while also minimizing the costs associated with carrying excessive inventory. The ABM must have knowledge of stock-control systems so that they can effectively record and analyze the movement of parts. The ABM develops, interprets, and implements procedures, in accordance with Liebherr USA guidelines and policies. The ABM, with the GM of Customer Service are responsible for writing, reviewing, awarding, and negotiating contracts of various kinds for inventory items procured locally.

The Aftermarket Business Manager will be responsible to streamline and synergize the day-to –day operation of the entire Customer Service Spare Parts department for Liebherr USA, Co – MCC Division.

* For consideration, all candidates must apply through our online career portal. We will not open resume's sent via email.
* This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

Essential Job Duties:

Responsible for maintaining an effective and efficient MCC Spare Parts Department.
Ensure that the MCC Spare Parts Department personnel are well trained and available when needed.
Support the service and oversees the warranty departments and ensures field requirements are being met.
Responsible for maintaining inventory turnover, condition and quality, amount, depreciation and security to expected requirements
Monitors debtor accounts and ensures active collection of outstanding invoices together with accounting department
Understand and be familiar with all spare parts-related transactions conducted in the ERP system that are required for efficient and effective inventory management.
Ensures compliance with all approval and signature regulations.
As an ERP system (BaaN) Key-User train spare parts personnel and other LUS-MCC personnel as required on transactions associated with the purchasing, material planning and selling of inventory and other similar ERP system business tasks.
Ensure that spare parts department personnel maintain professionalism in their dealings with customers and deliver superior customer service to both internal and external customers.
Handles customer complaints reasonably, showing empathy and a positive attitude and demonstrates our commitment to superior customer service.
Review all ‘stock-out’ situations and revise inventory quantities and/or ordering procedures.
Work with the Logistics Manager to ensure that timely and accurate receiving and shipping of parts is preserved. Also ensure that the Logistics Manager is advised of any changes in inventory and stock levels that may affect warehouse operations.
Monitor freight and shipping costs to ensure that they are minimized.
Monitor that all warranty claims are processed and submitted within the required timelines and credit notes are received for returns to the factory.
Prepare the annual budget for the spare parts department including personnel planning and capital investments.
Coordinate and support spare parts personnel who provide after-hours support.
Provide quarterly reports to the GM of Customer Service on the value of inventory, number of items in inventory, sales and other KPI’s as requested by management.
Promote a safe work environment by ensuring that spare parts personnel wear PPE as required and follow all established safety policies and procedures and that workspaces are clean and orderly.

Supervisory Duties:

Manage direct reports.
Responsible for the overall direction, coordination and evaluation of MCC Customer Service Spare Parts team.
Responsible for the overall direction, coordination and evaluation of spare parts, warranty and purchasing team.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.