Spare Parts Specialist

Ponsse is one of the world’s largest manufacturers of cut-to-length forest machines. We are focusing on succeeding with our customers and oriented to people. We want to be the preferred partner for responsible forestry and to reach that we combine great people working together with high tech machinery and cutting-edge digital technologies.

Summary/Objective
Contributes to managing inventory and ordering parts and works to meet customers’ needs.

Has strong interpersonal skills, establishing rapport with customers in person and on the phone and asking questions that help to locate the needed parts or service and any related parts or service in which customers might be interested.

Must know which parts are in inventory, require reordering, or must be specially ordered.

Assists the manager in resolving discrepancies between the computer inventory and the actual parts available in bins.

Obtains the information needed to place special orders and ensures that the correct parts are sent.

Must research the availability of certain parts, either within the retail facility or from other sources as necessary and must be able to search part numbers using the computer or standard catalogs.

Is aware of seasonal requirements for parts that arise as a result of recalls or specials in the Service Department.

Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to receive customers, establish rapport, and determine and attend to customers’ needs.
• Ability to match customers’ needs with appropriate parts or services
• Knowledge of and ability to monitor inventory in order to determine which parts require special ordering
• Knowledge of parts counter procedures, such as requiring prepayment for special orders, etc.
• Ability to search part numbers or to use the computer and standard catalogs
• Ability to monitor bins and determine which parts need reordering
• Ability to accurately track parts
• Ability to monitor lost sales for inventory control
• Ability to assist the Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand
• Knowledge of procedures for ordering special parts or parts with no published part numbers
• Ability to identify and acknowledge the receipt of warranty (used) parts Manufacture and assemble hydraulic hoses

Competencies

Communication Proficiency. Organizational Skills. Time Management and Continuous Improvement. Technical Capacity – must be proficient in Excel. Customer/Client Focus. Parts Ordering. Inventory Management and Analysis. Quality Control.

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This role occasionally requires the employee to lift up to 75 pounds; would require the ability to lift parts, bending or standing as necessary as well as the ability to lift, push, pull items when gathering parts for customers. Would require walking. Would require the ability to resist pressure when assembling hydraulic hoses.

Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days are Monday through Friday, 7 a.m. to 5 p.m. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours.

Travel
This position requires up to 25% travel. Some of the travel is international.

Preferred Education and Experience

Previous service parts experience preferred.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos.                 

Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.

Speak English fluently.

Additional Eligibility Qualifications
Mid to high level computer operation and troubleshooting skills

Ability to self-start and work alone.

Has the ability to use inventory information on a computer screen and can locate parts by

checking parts numbers and locating them in the bins.

Must communicate clearly in person and on the phone and must be wil