District Station Mgr II - 90109278 - Baltimore, MD

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

The succesful candidate will be required to work a minimum of two days per week at the Alexandria, VA location.

SUMMARY OF DUTIES:
Within an assigned operating division, the District Manager of Stations is responsible for the management and oversight of station operations to include all aspects of station management such as, employees, passenger service delivery, staffing, budgeting and financial accounting, safety, managing relationships with local, state, federal, commuter agencies and host railroads and all station facilities in areas of the states of Maryland and Virginia included in the Mid Atlantic Division. On-Site, work location will vary between MD and VA stations. 
 
ESSENTIAL FUNCTIONS:
• Manage staffing and station operations to meet performance criteria set forth by the Superintendent Customer Service or the corporation regarding labor and operating costs to revenue ratios and other metrics. 
• Ensure station facilities meet corporate standards and interface with Service Delivery, Marketing and Facilities personnel to accomplish appropriate project and program work.
• Develop and manage processes related to passenger handling and entraining/detraining to ensure on-time performance, thru-train performance of trains and customer satisfaction.
• Ensure compliance of station management and agreement employees with corporate policies and procedures relative to customer service, service recovery, accounting procedures, payroll, safety, environmental compliance and uniform and grooming standards. • Ensure hiring, training, performance measurement, counseling and discipline are administered to employees at assigned stations in compliance with corporate standards and labor agreements. • Oversee any joint station usage contracts with freight, commuter or private entities to ensure compliance and to maximize customer satisfaction.
• Manage relationships with local, state and federal agencies, host railroad personnel, commuter agencies (if applicable) and other commercial entities to support corporate goals for financial support and service delivery.
• Participate actively in facility maintenance and ADA projects, partnering with Stations Facilities, property management companies.
• Direct station service remittance and operational audits to protect revenue.
• Responsible for the development and implementation of the department’s safety plans, with specific goals and objectives to reduce injuries.   
• Develop and maintain professional relationships with all federal, state and local agencies including all service providers.   
• Extensive computer skills with knowledge of spreadsheets, data base, presentations and word processing software related to field including Arrow, TDRS, MS Office, Tableau, Business Objects. 
 
MINIMUM QUALIFICATIONS:
• Bachelor's degree required or equivalent combination of training, education and relevant experience may be considered in lieu of a degree
Significant experience with station operations, building maintenance, service delivery and passenger handling
• Significant experience leading and managing others with different levels of expertise, exhibiting innovative leadership and management skills.  
• Demonstrated ability to manage and implement a departmental operating budget
 
PREFERRED QUALIFICATIONS:
• 6 or more years or relevant experience preferred
• Prior satisfactory work experience and proven leadership skills
• Must possess a working knowledge of applicable federal, state and local regulations and applicable Amtrak labor agreements pertaining to station employees and operations.
 
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
• Must have knowledge of safety programs
• Must have strong orga