Program Management Advisor

Job Description: Project & Product Manager – Business Enablement (Evernorth Workplace Care)
We are seeking a highly motivated and experienced Project & Product Manager to join our Business Enablement team within Evernorth Workplace Care. This individual contributor role is pivotal in driving the successful execution of Epic upgrades, Epic Module implementations, product development initiatives, and cross-functional business projects for Health Centers, Custom Coaches, Occupational Health, and Behavioral Health services.
The ideal candidate will be a strategic thinker and proactive executor, capable of managing multiple concurrent projects and product initiatives independently. This role does not include direct people management responsibilities but requires strong leadership, communication, and organizational skills to influence stakeholders and ensure success.
The successful candidate will bring Epic and/or healthcare experience, with Epic certification considered a strong plus. This role will interface with Epic support teams operating in Agile; Agile experience is highly desirable. Scrum certification or project management certification is required. Familiarity with both Agile and Waterfall methodologies is essential to navigate the diverse project and product landscape.
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Key Responsibilities
Project Management
•    Lead and manage multiple concurrent Epic and business projects from initiation through completion, ensuring alignment with organizational goals and client commitments.
•    Coordinate cross-functional teams including IT, clinical operations, training, and leadership to ensure seamless project execution.
•    Develop and maintain detailed project plans, timelines, and documentation in alignment with PMO standards.
•    Facilitate project meetings, track deliverables, and ensure timely communication of updates, risks, and mitigation strategies.
•    Support Epic enhancements, upgrades, and new module implementations (e.g., Behavioral Health, Occupational Health).
•    Drive operating effectiveness initiatives by streamlining workflows and improving change management processes.
•    Serve as a liaison between technical and business teams, translating requirements and ensuring readiness for go-lives.
•    Ensure compliance with governance standards, regulatory requirements, and workplace readiness protocols.
•    Apply Agile and Waterfall methodologies appropriately across projects, ensuring flexibility and alignment with team practices.
Product Management & Development
•    Gather and analyze market trends, customer feedback, and competitive insights to inform product decisions.
•    Translate business requirements into product features and user stories.
•    Partner with IT, Operations, and clinical teams to deliver high-quality product enhancements and new capabilities.
•    Monitor product performance and adoption; identify opportunities for optimization and innovation.
•    Develop business cases for new product initiatives, including ROI analysis and resource planning.
•    Act as the voice of the customer throughout the product lifecycle, ensuring solutions deliver measurable value.
•    Support go-to-market planning, including communication and stakeholder engagement for new product launches.
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Qualifications
•    Bachelor’s degree or equivalent experience required; advanced degree preferred.
•    Minimum of 6 years of project management experience, preferably in healthcare or technology implementations.
•    3+ years of product management or product development experience in healthcare or technology.
•    Proven ability to manage complex, multi-site, multi-year projects and product initiatives independently.
•    Experience with both Agile and Waterfall methodologies is required.
•    Scrum certification or project management certification is required.
•    Strong understanding of Epic systems and healthcare operations is highly desirable; Epic certification is a plus.
•    Exceptional organizational, analytical, and problem-solving skills.
•    Excellent written and verbal communication skills with the ability to influence across all levels.
•    Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), SharePoint, and project/product management tools.
•    Ability to work effectively in a fast-paced, matrixed environment with virtual teams.
 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 93,300 - 155,500 USD / y