SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60047176

Requisition No: 859673 

Agency: Children and Families

Working Title: SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60047176

 Pay Plan: Career Service

Position Number: 60047176 

Salary:  $1,636.98 - $3,422.39 Bi-Weekly 

Posting Closing Date: 09/03/2025 

Total Compensation Estimator Tool

 

 

 

 

Senior Human Services Program Specialist

 

 

Location: This position will report to SunCoast Region Office of Economic Self-Sufficiency Program Office and may be located in any of the following counties: Hillsborough, Pinellas, Sarasota or Lee County.

This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families. Teleworking is not an option. We encourage all interested individuals to apply.  Some travel may be required.

The individual occupying this position is responsible for ensuring that policies and procedures of the ESS Programs are correctly administered within the Region.  This is accomplished through coordination with Headquarters and Regional Operations staff to ensure that eligibility activities are completed according to current operating procedures and understanding of data analysis functions. This position may involve some travel. Facility is a tobacco free environment.  

 

The bi-weekly salary range for this position is $1,636.98 - $3,422.39. 

 

 

 PRIMARY DUTIES MAY INCLUDE:

 

• Recommend technical assistance targeted to problem areas.  Serve as a regional On Call specialist as required, responding to operations staff, community partners, Call Center staff, and customers to resolve policy and/or procedural questions or concerns. 
• Develop, interpret, coordinate, and communicate program policies and procedures specific to Region and Operations staff.
• Provide correct real time policy and procedural guidance and assistance.
• Develop training curriculum or plans, organizes, and conducts pre-service, in-service and policy update training for staff and insures employees have the basic knowledge required to administer a variety of programs.
• Plans, organizes, and conducts in-service and policy update training for staff and insures employees have the basic knowledge required to administer a variety of programs.[BK3] [WP4] 
• Compile statistical reports and prepare memos and other correspondence as requested. 
• Act as liaison to other community and/or government agencies and serve as a spokesperson on program policy when necessary. 
• Act as liaison between region and Central Office in identifying local needs and issues. 
• Develop relationships and maintain open communication with Community Partners to ensure they are equipped to provide exceptional customer service by following Department policies and procedures.
• Act as a liaison for Community Partners and as a subject matter expert for the Partner Relations program.
• Act as a liaison for Child Support Program with the Department of Revenue and as a subject matter expert.
• Act as a liaison for CareerSource (LWDB – Local Workforce Development Boards) and as a subject matter expert which includes TCA, RCA and FA expertise.
• Knowledge of Family Medicaid, PEPW, Child in Care, and Relative Care Giver programs.
• Assists in developing corrective action plans as requested.
• Assist in the development, implementation and monitoring the annual quality management and assurance plan in conjunction with other Economic self-sufficiency staff.
• Collaborates with others or works on teams to accomplish work-related activities and to determine appropriate action or re