Supervisor, Program Services

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Family Health Centers of San Diego (FHCSD) is looking for a Supervisor of Program Services to oversee day-to-day operations of specific programs/grants related to special population health outreach, counseling, case management, and health education services. In this role, you will be managing direct and indirect reports, providing oversight of patient cases, tracking deliverables for assigned grants/programs, conducting data analysis and report writing, and providing support to Program Managers.  May supervise 3 or more employees. You will be responsible for building relationships with community partners and identifying new partners and new sites for providing services. You are expected to be flexible in fulfilling a variety of program roles for the day-to-day operations of specific programs/grants related to special population health outreach, counseling, case management and health education services for Family Health Centers of San Diego.

FHCSD Offers You:

• Sign-on bonus of $2,000, to be paid after 6-months of service
• Retention bonus up to 15% of annual pay to a max of $10,000, to be paid after one year of services
• Loan repayment & scholarships up to $25,000 - available for a limited time through partnership with HCAi (Ca Dept of Health Care Access and Information)

Responsibilities:

• Builds positive relationships, inspires others to perform at a higher level, prepares career development plans and retains an accountable workforce.
• Coaches and counsels staff and administers appropriate disciplinary action in a timely manner.
• Gathers, enters and analyzes data on programs, creating relevant and usable reports on program data and metrics. Consolidates data and produces relevant, meaningful, timely reports.  
• Identifies, builds, and maintains relationships with community partners, identifying opportunities for new community sites and community partners.
• Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.  
• Provides oversight of cases, reviewing and auditing case files, sitting in on appointments, and providing prompt and actionable feedback to subordinates. Manages walk-in patients, referrals, program education, and conducts one-on-one service recovery. May have a small case load of high-need clients or provide one-on-one services with clients.  
• Provides support to Program Manager, assisting with daily operations, managing staffing schedules, calendaring, and liaising with community partners, especially in regards to staffing community events and sites.  
• Provides/ensures staff receive all new hire and annual trainings on time.
• Tracks deliverables for assigned program(s) on a regular basis, ensuring compliance with grant and departmental requirements.  
• Performs other duties as assigned.

Requirements:

• Bachelor's degree in Public Health, Social Sciences, Business Administration, Health Care Administration, Nursing, or closely related field required; current enrollment in a Bachelor's degree program will also be acceptable.
• Registered Intern status or certification from a California State Substance Use Disorders (SUD) Services certifying agency such as the California Association of Alcoholism and Drug Abuse Counselors (CAADAC) required.
• 2 years of lead or supervisory experience required.
• 3-4 years of experience in program management in health care or social services field required, including experience working with organizations serving the patient population for assigned programs required (i.e., HIV/AIDS, homeless, LGBT, etc.).
• SUDC: Credentialed with a Substance Use Disorder Board
• Meet organizational driver requirem