Senior Switchboard Operator

This position exists to analyze and process all incoming/outgoing telephone calls including main number, toll free lines, patient information, paging, answering service, physician referral service, health promotions consumer service, physician to physician consult service, and related services as they may develop. This person analyzes both routine and emergency calls (e.g. codes, traumas, medical emergencies, external/internal disasters, fire alarms, etc.) to determine the need and works in a high volume, fast paced environment. This position will handle high stress situations while creating a quality customer and patient experience. This position also deals with coaching switchboard operators, as well as minimal scheduling with updating coverage for call-outs. The schedule for this position is 12:00am - 8:00am with rotating weekends. 

• Requires understanding of medical record requirements, regulations and policies.
• Requires a high level of interpersonal, problem solving, and analytic skills.
• Requires effective written and verbal communication skills in both individual and group settings.
• Requires ability to prioritize and process multiple tasks at once.
• Requires the ability to meet objectives and standards.
• Requires knowledge of personal computers using various types of word processing and database software.
• Five years of Revenue Cycle experience preferred.