Senior Account Manager, Employee Benefits

The Senior Account Manager plays a key role in shaping an exceptional client experience, serving as the primary partner for a defined book of business while building trusted, long‑term relationships. In this dynamic role, you’ll be the go‑to expert for day‑to‑day client needs, delivering responsive guidance, meaningful analytics, and forward‑thinking solutions that help clients navigate the evolving employee benefits landscape. You’ll collaborate closely with carriers, vendors, and internal teams to craft high‑quality client deliverables, elevate service outcomes, and ensure every engagement meets the high standards that set our firm apart.

As a Senior Account Manager, you’ll bring deep expertise in employer-sponsored health and welfare plans and the regulations that shape them, applying that knowledge to accelerate client success and drive meaningful growth. With a focused book of business that allows for strategic attention, you’ll also support Account Executives and Team Leadership on key accounts while taking ownership of expanding your own client relationships. This is an opportunity to blend technical acumen with relationship-building skills in a role designed for someone who is energized by problem-solving, passionate about service excellence, and ready to make an impact in a fast-moving brokerage environment.

Your Impact:

• Serve as the subject matter expert on Health & Welfare Benefits, guiding clients with deep knowledge of medical, dental, vision, life, disability, and voluntary products and carrier solutions.
• Own and grow a personal book of business of approximately $500,000+, driving strong client relationships and expansion opportunities.
• Partner closely with Team Leaders and Account Executives to support strategic initiatives and deliver an elevated client experience.
• Lead proactive day‑to‑day client service, resolving issues with urgency, clarity, and a commitment to exceptional service.
• Identify opportunities to improve client outcomes and team efficiency by refining processes and introducing better practices.
• Collaborate with client teams to build project plans, deliver on service goals, and prepare renewals, RFPs, vendor negotiations, and client‑ready presentations.
• Oversee workflow and delegation, including mentoring Benefit Analysts, reviewing analytic and administrative work, and ensuring accuracy across deliverables such as Forms 5500 and carrier reporting.
• Stay ahead of industry trends, legislative changes, and emerging technology while maintaining accurate client data, facilitating client meetings, and championing the firm’s value‑added resources.

Successful Candidates Will Have:

• BA/BS preferred
• 2 - 5+ years of health & welfare experience, meets majority of core practice competency-based skills
• Knowledge of benefits administration, HealthCare Reform, industry trends, carrier products and services
• Life, Accident and Health Insurance License required
• GBA or CEBS Certification a plus

Physical Demands and Work Environment

• While performing the duties of this job, the employee is required to regularly sit, hear, and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus
• The work environment characteristics described are representative of those employees performing the essential functions of this job. The noise level in the work environment is usually moderate to loud. Occasional travel

Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies is an Accession Risk Management Group company, with over 200 offices and more than 5,000 employees across the U.S. and Canada.

Our industry recognition includes being named a Great Place to Work, Best Places to Work in Insurance, and on the Inc. 5000 list as one of America’s Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.

Pay Range:

$51,800 - $85,000