Digital Product Owner - AI for Messaging

General information

Career area Technology Work Location(s) 500 Woodward Avenue, MI, 601 S. Tryon Street, NC Remote? No Ref # 20075 Posted Date 07-01-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

At Ally, you get a startup feel, but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose. We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech

Reporting to the Product Director of Assisted Self-service within the Customer Care & Communications (C3) team, the Product Owner will focus on advancing our AI capabilities within the async messaging experience. This position involves leading the product development and coordination of enterprise conversational and generative AI, from initial concept through implementation, to deliver exceptional customer experiences.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

• Lead the development and launch of containment-focused enterprise chatbots, including identifying enhancements and creating business cases for improvements.
• Ensure optimal customer experiences across various personas.
• Gather, document, and refine business requirements, system specifications, analytics needs, and conduct user acceptance testing for projects impacting the messaging chatbot channel.
• Prioritize feature and story backlogs to optimize value for both customers and the business, forming a strategic roadmap.
• Collaborate with stakeholders and development partners to ensure the success