Associate Director, Digital Infrastructure Service Delivery Lead, Remote

Date Posted:

2025-07-28

Country:

United States of America

Location:

RMA99: RTN Remote, Massachusetts

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Active and transferable U.S. government issued security clearance is required prior to start date.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance​

Security Clearance:

DoD Clearance: Secret

IT/Digital Infrastructure Service Delivery Lead, Associate Director (P6)

Raytheon Digital Technology (DT)

Digital Business Technology Solutions CIO Team (DT Infrastructure)

Remote Role Type

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. 

Summary of Role: 

Digital Technology Service Delivery Leads (SDLs) are responsible for managing a suite of infrastructure products and services that directly impact business unit operations and the end-user experience. SDLs serve as the primary connection between RTX Corporate DT Enterprise Services (ES) Infrastructure delivery teams and Raytheon Business Unit (BU) stakeholders, ensuring that business requirements are reflected in service design, feature implementation, and operational support. 

This role is accountable for driving continuous improvement across service delivery processes, with a focus on reliability, usability, and customer value. SDLs manage cross-functional delivery teams, guide the implementation of technical enhancements, and champion Agile-aligned practices across their domain. They are ambassadors of customer experience and business outcome realization. SDL's work across a complex matrixed environment to drive results with their peers and other stakeholders to optimize and standardize Digital Infrastructure Service Delivery

What You Will Do:

• Serve as the voice of the BU in ES Infrastructure delivery processes, translating operational requirements into user-centric infrastructure solutions 
• Act as a customer advocate in design and delivery discussions, ensuring infrastructure solutions reflect real-world use cases and friction points 
• Ensure that delivered services meet intended business outcomes and continuously evolve to support changing user needs 
• Influence and coordinate cross-functional teams to ensure timely, aligned service delivery across technical domains 
• Manage end-to-end implementation and continuous improvement of infrastructure services in areas such as collaboration, network, or compute 
• Collaborate with business and digital stakeholders to design, configure, and enhance infrastructure product features 
• Partner with ES Infrastructure product and platform teams to align service delivery with customer expectations and enterprise standards 
• Lead service development and configuration activities, from initial requirement gathering through implementation and sustainment 
• Oversee service optimization through automation, tooling, and process improvement 
• Monitor and improve performance against Service Level Agreements (SLAs) 
• Conduct regular reviews of service health, user experience, and delivery metrics; recommend and implement enhancements 
• Contribute to product planning cycles by bringing forward BU service needs and delivery considerations, including resourcing, sequencing, and operational impacts 

Qualifications You Must Have:

• Role typically requires a bachelor’s degree with 12 years relevant experience, an advanced degree with 10 years’ experience, and in lieu of degree, 16 years of relevant experience will be considered.
• Experience in IT service delivery, IT infrastructure operations, or IT business technology roles 
• Experience with team leadership or with management on technical projects/programs.
• Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Qualifications We Prefer:  

• Strong understanding of infrastructure delivery, user experience principles, and operational support models.
• Experience supporting enterprise users or business units in a complex, matrixed organization 
• Familiarity with Agile delivery practices or product operating models preferred 
• Relevant certification