Operations Business Analyst
NW NaturalAbout the role
Operations Business Analyst
Non-Union Position
Business Systems Staff; Portland, Oregon (US-OR)
Hybrid schedule available for Oregon & Washington residents.
Regular FT, Exempt
Posting # 5659
About Us:
At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.
In addition to environmental stewardship, we’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.
NOTE:
Employees based at our Headquarters are required to work on-site a minimum of two days per week. Specific in‑office days may vary by team and business needs. This hybrid schedule supports collaboration, connection, and engagement while also offering flexibility for remote work.
Position Summary:
Operations Business Analysts independently lead assigned workstreams and consistently deliver results with minimal guidance. They are self-motivated professionals who proactively develop deep knowledge of business systems, processes, and operational workflows. Business Analysts at this level build strong partnerships with stakeholders to understand business needs, identify opportunities for improvement, and support effective solution delivery.
Level 2 Operations Business Analyst
Level 2 Business Analysts routinely demonstrate advanced analytical and diagnostic troubleshooting skills, enabling them to investigate complex issues, identify root causes, and recommend practical solutions. They collaborate effectively with business partners, technical teams, and vendors, fostering strong working relationships while driving initiatives that enhance operational efficiency, system performance, and business outcomes.
Level 3 Operations Business Analyst
Operations Business Analysts at Level 3 serve as trusted advisors and subject matter experts, leading complex initiatives and business-critical workstreams with a high degree of autonomy. They proactively identify opportunities to improve business processes, system capabilities, and operational performance, translating business needs into effective, scalable solutions. These analysts demonstrate broad organizational knowledge and apply strategic thinking to balance business priorities, technical considerations, and operational impacts.
At this level, Business Analysts are recognized for their advanced analytical, problem-solving, and troubleshooting expertise. They lead the investigation of complex cross-functional issues, drive root cause analysis efforts, and influence solution design and implementation. Level 3 analysts foster strong partnerships across business units, technical teams, vendors, and leadership, facilitating alignment, managing competing priorities, and driving consensus on key decisions.
In addition to delivering results, Level 3 Business Analysts provide leadership through mentoring, knowledge sharing, and guidance to less experienced team members. They champion continuous improvement, promote best practices, and play a critical role in advancing organizational goals by delivering sustainable business and technology solutions that improve operational efficiency, customer experience, and business outcomes.
Essential Duties & Responsibilities:
Business Partnership & Collaboration
- Demonstrated ability to interact with employees at all organizational levels, including the ability to work in partnership with departmental and process managers in a bargaining unit environment.
- Build and maintain strong working relationships with business partners, including IT/S, Operations Leadership, the Project Management Office (PMO), vendors, and external user groups.
- Collaborate with stakeholders to understand business needs, prioritize opportunities, and ensure solutions align with operational processes and business objectives.
- Communicate priorities, requirements, risks, and deliverables across business and technical teams.
- Partner with technical resources to troubleshoo
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