VP, Consulting Operations and GTM- Unit 42

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

The VP of Unit 42 Consulting Operations and GTM will be a member of the Palo Alto Networks Unit 42 Executive Leadership Team and will be responsible for leading our Global Operations and GTM team (Customer Success Management, Resource Management, Enablement, and Support) and delivering exceptional customer experiences and outcomes. In this role, you will be responsible for developing, communicating and executing innovative strategies that will help retain and grow our customers, increase efficiencies and most importantly create a differentiated, delightful customer experience. This position will report directly to the Senior Vice President of Unit 42.

We are looking for a customer-centric leader with experience scaling Global Consulting Operations and GTM organizations to drive a measurable impact on key outcomes like time to value, adoption, retention, technical health, customer experience, cost to serve etc. This person will be the leader of the ops and program teams that support Consulting partnering closely with the Senior Vice President to execute and communicate the strategy and measure and improve performance.

Your mission will be to drive the effectiveness and efficiency of our Consulting Operation and GTM Organization. You will work with the Unit 42 leadership team to develop and evolve the overall Consulting Organization strategy and operations, while evangelizing Unit 42 and ensuring process optimization. You will drive strategic alignment and accountability within the Consulting leadership team, as well as manage a broad range of strategic, change management, and operational initiatives.

You will lead a team responsible for executing on the strategy within the Unit 42 Organization through collecting customer insights, creating programs and introducing operational efficiencies that deliver long-term value and success for our customers, while positively impacting multiple areas of Palo Alto Networks’ business.

Your Impact

Key Operation Responsibilities

• Guide Strategic Planning and Change Management - Collaborate with Consulting leadership and Strategy leadership team on strategy and operational change management - Ensure strategic decisions are supported through data and analysis, and align with company strategy
• Own development of new service offerings across the global team - Lead the team responsible for creation and development of new service offerings
• Own & lead the Unit 42 GTM organization - Lead the Unit 42 GTM, GTM operations, and sales operations components across all of PANW
• Own Customer Success & enablement - Lead a team to deliver high-value, data-driven insights into the customer journey and proactively identify, develop, and deliver on long-term strategies and initiatives that accelerate the value of the customer adoption & activation of Unit 42 retainers & other delivery products
• Own enablement for consulting services, threat intelligence, MDR/MTH - Lead a team of highly skilled operations managers to deliver high-value, data-driven insights into the consulting journey and proactively identify, develop, and deliver on long-term strategies and initiatives that accelerate the value of the customer investment in our products and solutions
• Drive Customer and Operational Insights and