VP, Commercial Business Process

Axos Bank

Target Range:

$95,000.00/Yr. - $115,000.00/Yr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 12.5%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 12.5%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

The VP, Commercial Business Process will possess strong business process, systems architecture, and project/program management capabilities to oversee and optimize our commercial operations. This multifaceted role combines business process optimization, systems architecture design, and end-to-end project management to ensure that commercial processes are efficient, scalable, and well-supported by integrated technology solutions. The ideal candidate will have a proven track record in process improvement, system design, and leading large-scale projects/programs that align with organizational goals.

Responsibilities:

• Develop and implement a comprehensive strategy for commercial business processes that aligns with the company's overall goals
• Lead and mentor a team of process improvement professionals, fostering a culture of continuous improvement and accountability
• Drives and coordinates the development of efficient end-to-end work processes to drive business strategies across Axos platforms
• Identify opportunities for process improvements across the commercial functions, including lending, banking, fiduciary services, and entertainment
• Utilize business process methodologies (e.g., BPMN, Lean, Six Sigma) to design and implement best practices for process management and workflow efficiency
• Develop and execute change management strategies to ensure smooth transitions during process improvements and system implementations
• Engage stakeholders throughout the organization to promote awareness, understanding, and acceptance of new processes
• Design, implement, and maintain scalable systems architectures that support business process optimization in commercial operations
• Oversee the integration of commercial business systems (CRM, ERP, sales platforms) to improve data flow, enhance automation, and ensure alignment with business processes
• Provide technical expertise on selecting and implementing new systems, technologies, and tools to enhance commercial operations
• Work closely with other departments (e.g., Sales, Marketing, Compliance, Legal, Finance, IT) to ensure alignment and integration of commercial processes, including those impacted by software solutions
• Facilitate workshops and meetings to gather input and feedback from stakeholders and ensure their needs are met during process changes
• Oversee the integration of business processes within the Software Development Life Cycle (SDLC), ensuring that process requirements are effectively communicated and implemented in new software solutions
• Collaborate with IT and development teams to ensure that system functionalities align with optimized business processes
• Establish key performance indicators (KPIs) to monitor the effectiveness of commercial processes and the success of change initiatives
• Establish key risk indicators (KRIs) to monitor commercial processes with intentions on finding process improvements to mitigate the risk associated.
• Analyze data and trends to drive decision-making and support strategic initiatives
• Identify potential risks associated with business processes and develop mitigation strategies

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field (Master's preferred)
• 8+ years of experience in commercial operations, process improvement, or related roles, with at least 5 years in a leadership position
• 3+ years of experience within financial services space
• Strong knowledge of business process methodologies and frameworks, including BPMN, Lean, and Six Sigma
• Program and project management skill set to manage ongoing roadmap of technology implementations
• Experience with the Software Development Life Cycle (SDLC) and integrating business processes into software solutions
• A self-starter with a strong sense of ownership and accountability for delivering results
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels
• Proven ability to manage multiple projects and deadlines in a fast-paced environment

Axos Employee Benefits May Include: