Senior Credit Manager

Relationships:   

1. Report directly to Director of Finance and/or Asst Director of Finance.
2. Cooperates, coordinates and communicates with guests and other departments in matters concerning issuance of credit, follow up outstanding accounts and assisting with credit requirements.

 Duties and responsibilities:

1. Verifies the credit worthiness of all prospective hotel customers.
2. Oversees the research of billings inquiries, returned checks and other claims with the A/R staff.
3. Collection of overdue accounts.
4. Reviews billing for completeness and correctness.
5. Reviews daily A/R payments: checks received by mail, bank transfers and apply payments to appropriate charges.
6. Conducts credit meetings if required.
7. Attends pre-convention resume meetings.
8. Coordinates billing of group with client, conference services, sales and reservations.
9. Propose/prepare quarterly write-offs of uncollectable accounts.
10. Coordinates further collection efforts with outside collection agencies and/or attorney.
11. Maintains and updates credit policy compatible with both the local market and IHG policies and procedures.
12. Reconciliation of credit card retrievals and charge backs.
13. Reviews guest ledger daily and ensures accounts are settled.
14. Ensures all ledgers are balanced and closed at the end of the month.
15. Supports the training and development of accounting staff to learn the finance functions to ensure a smooth functioning department.
16. Attends meetings and hotel training sessions as required by hotel management.
17. At IHG we are committed to providing our employees with a safe, secure and healthy workplace.  It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
18. Perform other duties, tasks and special projects as assigned.

Qualifications:

1. Ability to uphold a leadership role
2. Previous management experience
3. Ability to multi-task
4. Ability to be a team player
5. Ability to maintain confidentiality of all employees, guests and hotel information
6. Capability to answer all phone calls using the proper phone etiquette of Hotel InterContinental Standards
7. Ability to think clearly, quickly and make concise decisions.
8. Ability to prioritize, organize and follow-up.
9. Ability to work well under pressure.
10. Ability to focus attention on details.
11. Must be able to maintain a highly positive and friendly image that will reflect well on hotel's overall appearance.
12. Excellent organizational and communication skills.
13. Must be conscious of culture differences.
14. Previous hotel accounting experience.

The statements in this job description are intended to describe the essential nature and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?