Senior Manager, Warehouse Customer Service (Onsite)

Work Flexibility: Onsite

Who we want:

• Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.

• Network builders. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.

• Managers who drive performance. People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.

• Metrics-oriented managers. People who are always tracking important business metrics to ensure projects meet expectations and budget

What you will do:

We are seeking a highly motivated and experienced Senior Manager, Warehouse Customer Service Operations to lead our customer service operations within the warehouse. In this role, you will oversee a dynamic team, ensuring seamless communication and exceptional service delivery to both internal and external stakeholders. Your goal will be to drive customer satisfaction, streamline processes, and enhance the overall customer experience through strategic leadership and collaboration. This is an onsite role at our Plainfield, IN location,

• Develop and implement tailored customer service policies and procedures specific to the warehouse environment.

• Lead, manage, and mentor a team of customer service representatives, providing guidance, support, and training to drive performance excellence.

• Oversee the resolution of customer inquiries, complaints, and feedback, ensuring prompt and satisfactory outcomes.

• Collaborate closely with warehouse operations and logistics teams to optimize order fulfillment and service efficiency.

• Monitor and analyze key customer service metrics to identify improvement areas and implement strategies to enhance the overall experience.

• Serve as the primary point of contact for escalations and high-level customer inquiries, maintaining strong relationships with key customers and partners.

• Contribute to the development of customer service strategies and initiatives aimed at driving continuous improvement and operational excellence.

• Ensure compliance with relevant regulations and standards related to customer service and warehouse operations.

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 What you need:

• Bachelor’s Degree -required

• 10 years of relevant leadership experience in warehousing, supply chain, logistics, operations, or project management -required

• Experience with Warehouse Management Systems- required

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.