Supreme: Assistant Store Manager

TITLE: Full-Time Assistant Store Manager  

 DIVISION: Stores

 REPORTS TO: Store Manager 

How You Will Make a Difference

CORE RESPONSIBILITIES/TASKS:  

Coaches and develops staff to exceed store productivity goals

Deliver exceptional customer service by demonstrating an understanding of customer needs and proactively engaging with customers

Responsible for timekeeping and tracking for all store associates 

Supervises floor coverage and staff activities, including opening and closing store as scheduled

Provides the leadership to ensure thorough training and ongoing development of store staff including but not limited to:

Educating staff on customer engagement best practices 

Keeping staff updated on current product assortment 

Holding staff accountable to standards set by store manager 

Monitor and maintain compliance of all company policies and procedures and communicate/educate all associates on such; foster an environment of development and accountability

Accountable for opening and closing the store in the absence of a Store Manager 

Support the Store Manager in achieving all financial and operational objectives including expense control, loss prevention, store audits, and weekly reports; assists in the creation and maintenance of positive employee relations 

Maintains visual standards consistent with company brand strategies; ensures merchandise on selling floor is replenished appropriately.

Protect company assets, ensuring compliance with company safety, security, and shrink avoidance policies and programs. React quickly to all customer and employee injuries and partner with Store Manager and Human Resources immediately.

Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.

Assist in leading occasional team meetings 

Serve as an ambassador to the brand by leveraging your innate sensibility, style, and pre-established connection to the local and broader communities where Supreme’s culture flourishes 

QUALIFICATIONS/REQUIREMENTS:

3-5 years' retail experience at the management level

Deep knowledge of the brand 

Proven success in coaching, counseling and developing people

Basic computer skills, including MS Word, Excel and Outlook experience

Strong selling techniques and experience delivering high-level customer service 

Self-motivated, team player  

Knowledge & Skill Requirements:

* High school diploma or equivalent education; Associate’s degree preferred* One year of experience preferred

Knowledge & Application:

* Basic level of education will be required; reading, writing, and basic numeracy * Required to follow simple instructions* No formal occupational training required* Non-office based roles may operate some simple equipment under guidance and instruction

Problem Solving:

* Problems encountered will be defined, repetitive, and routine with a solution readily available * All nonstandard problems will be referred to supervisor or more experienced incumbent* Solutions are obvious or there are a finite number of clear-cut alternatives* Solutions can be reached and applied immediately

Interaction:

* Interaction with others is limited to own team with little requirement for internal or external contact* Basic numeracy and literacy skills required* Displays common courtesy and politeness and uses basic verbal skills

Impact:

* Supports the achievement of goals through personal effort in own work area* Impact will be limited to the delivery of own work tasks which will be managed on a day-to-day or task-by-task basis* Financial/business impact will typically be considered immeasurable

Accountability:

* Accountable for delivery of own tasks to agreed time and quality standards* Typically no awareness of cost and profitability required* Performance measured frequently against predefined service level requirements or equivalent metric

What’s In It for You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package. Go to MyVFBenefits.com and click on “Looking to Join VF?” to learn more.

Our Parent Company, VF Corporation

VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experience